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milles2121

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Can some one tell me if there is a way to have the Caller ID work when the calls are forwarded. Currently if someone is out of the office and they have their calls forwarded, it shows their as the person placing the call.

I was under the impression that 2.0 allowed for the passing of the caller-ID.
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Jakub Zeman (Kerio)

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Hi,

it works under two conditions:
1) Your VoIP provider has to support it (most VoIP providers don't)
2) You have to check in the external interface configuration in tab "Advanced" check box "Preserve Caller ID for outgoing calls. The interface must support Caller ID Spoofing".

Jakub
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Tom Fairley

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Jakub Zeman (Kerio) wrote on Wed, 29 August 2012 01:40
Hi,

it works under two conditions:
1) Your VoIP provider has to support it (most VoIP providers don't)
2) You have to check in the external interface configuration in tab "Advanced" check box "Preserve Caller ID for outgoing calls. The interface must support Caller ID Spoofing".

Jakub

I'm assuming this is for an older version of Operator...

I don't see this setting in 2.3.1.

Any updated instructions? I'd really like to be able to see who's calling when calls are forwarded!
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Filip Jenicek (Kerio)

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Hi,

it is still there. Edit an interface and look at the "Advanced" tab.

Filip
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fishtech

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I am not seeing this option. Could it be because I am using a PRI card?
Thanks,
ft.
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Filip Jenicek (Kerio)

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I'm afraid it is not possible with PRI interfaces.
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Aaron PC Systems

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Filip Jenicek (Kerio) wrote on Wed, 20 August 2014 17:45
Hi,

it is still there. Edit an interface and look at the "Advanced" tab.

Filip


Hi Filip,

I have Operator 2.4.2 and cannot see this option logged in as Admin - is it still possible in the release we run?
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Aaron PC Systems

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Checked with provider , they said they support and have tried many Values under Edit External SIP Interface then Outgoing Headers. I have the tick in When forwarding calls, send Diversion header. What value do I need next to Header Name to achieve original number caller ID after forwarding as I am unable to get it to work, always shows pilot number of SIP

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Filip Jenicek (Kerio)

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Hi,

what provider is it and which headers do they expect or support?

You will probably need something like noted below, but it depends on the header and the provider. basically ORIGINAL_NUMBER contains the incoming number.
<sip:ORIGINAL_NUMER@DOMAIN>;user=phone


Filip
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fishtech

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Filip Jenicek (Kerio) wrote on Thu, 21 August 2014 07:49
I'm afraid it is not possible with PRI interfaces.



Do you mean that callerID on forwarding is not possible at all with PRI?

Is this a feature we can request to be added to Operator, or is it due to a limitation of PRI?

Thanks,

ft.
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Filip Jenicek (Kerio)

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I believe nobody asked for it until now, it should be possible. Feel free to use uservoice to vote for that.
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fishtech

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I have added a request for caller id to be included when forwarding a call over pri:

http://feedback.kerio.com/forums/125515-kerio-operator/sugge stions/11672082-show-caller-id-when-forwarding-over-a-pri

Thanks,

ft.
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