Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Operator » Using multiple SIP interfaces
  •  
Dmitry Kulchenko

Messages: 17
Karma: 0
Send a private message to this user
Hello.

For beginning sorry for bad english Smile

I faced problem with auto switching to alternate SIP interface during outgoing calls.

Example:

I have 3 different SIP (ex. SIP#1, SIP#2, SIP#3) accouns registered on my Kerio Operator.

Every account has a limit of 3 concurent calls:

SIP#1
SIP#2
SIP#3

To outgoing calls rule added all accounts, and when users use all 3 lines of interface "SIP#1" - I wait that PBX try to use second inteface in list "SIP#2" - but it dosnt Sad

Sorry if the question is very stupid, im new to Kerio Operator.

Thanks in forward.
  •  
silars

Messages: 429
Karma: 59
Send a private message to this user
I believe you need to set how many lines are available per call route. "Unlimited" is the default. "Call Routing" -> Interface -> "Advanced" tab -> "Number of concurrent calls:" -> "limited to:" -> set to "3". Do this for each interface.

Of course, I'm assuming you haven't already done so.

Forgive me, if I'm wrong.
  •  
Dmitry Kulchenko

Messages: 17
Karma: 0
Send a private message to this user
I tried that stuff. Not works.

Thanks for reply.
  •  
Jakub Zeman (Kerio)

Messages: 73

Karma: 1
Send a private message to this user
Hi Dmitry,

can you send me (jzeman<_at_>kerio.com) the screenshot of interfaces and supportInfo please.

Jakub
  •  
Dmitry Kulchenko

Messages: 17
Karma: 0
Send a private message to this user
Hi Jakub.

Sending you screenshots.
  •  
Dmitry Kulchenko

Messages: 17
Karma: 0
Send a private message to this user
Hi there.

Is there any suggestions about my question?
  •  
Jakub Zeman (Kerio)

Messages: 73

Karma: 1
Send a private message to this user
Hi Dmitry,

there is a problem with fail over among more external interfaces is cause by a bug in Kerio Operator.

Fortunately there is a workaround - add these interfaces into non-empty prefix.

Jakub
  •  
Dmitry Kulchenko

Messages: 17
Karma: 0
Send a private message to this user
Hi Jakub.

Thank you for your help.

Can this bug be fixed in next releases?
  •  
Jakub Zeman (Kerio)

Messages: 73

Karma: 1
Send a private message to this user
Yes - the bug will be fixed in release 2.1.0
  •  
Dmitry Kulchenko

Messages: 17
Karma: 0
Send a private message to this user
Jakub.

Thank you for your help. Tried sulution, it works!
  •  
marcelo.xavi

Messages: 1
Karma: 0
Send a private message to this user
Jakub.

I have same problem, with Kerio Operator 2.1.0 RC 2 -- January 31, 2013 is posible fix?
  •  
Filip Jenicek (Kerio)

Messages: 1094
Karma: 80
Send a private message to this user
Dear Marcelo

In order to help you, I need you to do the following.

1. Configure Operator the way you think is correct. Set appropriate limits on the interfaces, etc.
2. After ensuring that it doesn't work, send a Support Info file (link at the bottom of the System Health screen) to fjenicek<at>kerio.com .
3. Provide me with information from which extension on what number you dialed.

Thanks,
Filip
  •  
giampos

Messages: 187
Karma: 2
Send a private message to this user
Jakub Zeman (Kerio) wrote on Thu, 04 October 2012 12:55
Hi Dmitry,

there is a problem with fail over among more external interfaces is cause by a bug in Kerio Operator.

Fortunately there is a workaround - add these interfaces into non-empty prefix.

Jakub


Sorry, Can you explain better this workaround...
  •  
Filip Jenicek (Kerio)

Messages: 1094
Karma: 80
Send a private message to this user
giampos wrote on Mon, 11 February 2013 11:30
Jakub Zeman (Kerio) wrote on Thu, 04 October 2012 12:55
Fortunately there is a workaround - add these interfaces into non-empty prefix.

Sorry, Can you explain better this workaround...


Add a new outgoing route with a prefix such as "0". Failover doesn't work correctly for an empty prefix. You can also install Operator 2.1.0 RC2, where this bug has been already fixed.

Filip
giampos

Messages: 187
Karma: 2
Send a private message to this user
OK for example, in Italy all the locals calls begins with "0" and all the mobile with "3"

I need 2 outgoing routes where

prefix 0
line 1
line 2

prefix 3
line 1
line 2

and the same route for each special number (800, 144 etc.ect.)

Is this correct ?
Previous Topic: star codes?
Next Topic: Upstream proxy?
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Tue Oct 17 09:47:26 CEST 2017

Total time taken to generate the page: 0.00529 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.