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lancorp

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New Windows 7 PC, new Outlook 2010. Setup KOC and sync has been at 83% for two days now. New emails are slow to arrive and some, apparently, aren't being delivered, although I can see them in Webmail.

What would cause an apparent stoppage of the initial sync?

Should I clear the cache file and have it resync from the start again?

Kerio 7.4.2.

Thanks.
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ccjwells

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I'd clear the cache and start over. You'll also want to make sure that the cache file is not being scanned by your antivirus.
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lancorp

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I discovered that the KOC was stuck on trying to sync an incredibly large (almost 1GB) email.

I deleted the email via webmail, and deleted again from deleted items, and launched Outlook, at which time sync took off and moved ahead to 91%.

I'm good now. Smile
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