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brandonh75

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We are having what we think is an issue with an auto-reply filter on an account.

We have an email address problems<_at_>company.com set up for users to send in problem requests. Email in this box are picked up via POP from our ticketing system. We have an auto-reply filter set up in this account with condition "For all messages" checked. The action "Send autoreply" is checked, and contains some text about how the message was received and in the system.

Occasionally the auto-reply never gets sent. I turned on the sieve filter in the Debug log and see the following when the reply isn't sent:

[18/Sep/2012 11:04:22][10504] {sieve} Delivering message with queue ID 50589b85-00007b1c to user problems<_at_>company.com
[18/Sep/2012 11:04:22][10504] {sieve} Script successfully parsed
[18/Sep/2012 11:04:22][10504] {sieve} Executing sieve script for user problems<_at_>company.com
[18/Sep/2012 11:04:22][10504] {sieve} Performing action VACATION
[18/Sep/2012 11:04:22][10504] {sieve} Cannot add sender user<_at_>company.com to vacation.adr file.
[18/Sep/2012 11:04:22][10504] {sieve} Performing action IMPLICIT KEEP

When the reply does get sent it looks like:

[18/Sep/2012 11:13:06][9208] {sieve} Delivering message with queue ID 50589d90-00007bcc to user problems<_at_>company.com
[18/Sep/2012 11:13:06][9208] {sieve} Script successfully parsed
[18/Sep/2012 11:13:06][9208] {sieve} Executing sieve script for user problems<_at_>company.com
[18/Sep/2012 11:13:06][9208] {sieve} Performing action VACATION
[18/Sep/2012 11:13:06][9208] {sieve} Performing action IMPLICIT KEEP

I sent two emails from a test account. I got the reply with the first, but didn't with the second. It almost seems like it is acting like the Out of Office setting where it only sends one reply to an address per day. We didn't want that, which is why we set up a separate filter instead of using the Out of Office setting on the account. Is that what is happening here? Is there a way around it?

Thanks!
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