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Home » Kerio User Forums » Kerio Connect » Out of control .carddav.db (Problem with Kerio CardDav database)

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We've been using Kerio Connect for about 5 years without any major incidents, with a mix of clients on Apple Mail, iCal and Address Book and Microsoft Outlook (Mac & Win). Recently, we've seen extremely slow response times for mail and calendar and Address Book syncing that never ends. Kerio tech support helped us track down the problem to a gigantic .carddav.db containing thousands of duplicate entries. We blew away the database, but watched it grow exponentially the second we started the server again. Tech support said it was probably syncing with an address book that had the entries, which sounds reasonable, but suggested that we delete the CardDav account on all of the clients because there was no way to figure out which one was causing the problem and no way to force a one-way sync from Kerio. This is impossible... we have way too many clients with accounts set up on way too many devices, both onsite and offsite, for this to be a practical solution.

Has anyone else seen this happen? Is it really not possible to see from the server logs which clients are syncing CardDav accounts, as tech support has told me? Any other thoughts? We're a bit desperate here so any suggestions are greatly appreciated!
Lucian Maly (Kerio)

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This seems like issue where under certain circumstances .carddav.db contains thousands of duplicated records. Please contact the support team and provide your ticket ID and attach the .cardav.db if possible. We can also create a FTP account for you to upload it.

Kerio Technologies AU Pty Ltd.
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