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Home » Kerio User Forums » Kerio Connect » Messages in Outbox and Sent Items (Some (not all) mail is showing in both sent items and outbox, messages do appear to have been sent)
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John2012

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Hi

I have a client who has recently started seeing messages that have been sent and show in sent items as so also still showing in the outbox

My theory is this may be due to the their new AV software monitoring the server storing their mail but wondered if anyone else has seen this

Their client PC's are running XP and Outlook 2007

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Lucian Maly (Kerio)

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Yes, majority of these issues are AV related. What protocol are they using (SMTP, EWS, WebDAV/KOFF...)?

Kerio Technologies AU Pty Ltd.
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John2012

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Hi Lucian

Thanks for the reply

They are using Kerio Outlook Connector plugin, would the solution be to disable scanning of the kerio mail storage on the server (as Kerio itself scans mail as it comes in)?

Regards
John
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