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Home » Kerio User Forums » Kerio Connect » Mail list-when user replies "Owner" is inserted (a question)
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buck_jones

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Hi. We have a few mailing lists. People are complaining that the word "Owner" is being added in the address when they reply.

It ends up in their recently mailed to address list and they send to "Owner" by accident.

For example. There is a mailing list called "all@mydomain.com" When users start typing "all" they get "Owner-all<_at_>mydomain.com".

Users are complaining. It works but they complain.. They could just pick the address without "Owner" in it but I guess that's too much to ask..

Is there anything I can do? Why does this happen?

Thanks!
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Lucian Maly (Kerio)

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There is a reason for that, because it protects the owner's real e-mail address. In each mailing list, special email addresses are generated automatically. These addresses are
used for special functions, such as member login, contact addresses of the list moderators,
etc. Each of these addresses has the following form:
<mailinglist>-<suffix>@<domain>
(e.g. to send a request to the discussion mailing list help within the company.com domain,
users will send a message to: discussion-help<_at_>company.com
Here the suffixes that can be used in the list address are listed:
• subscribe -- a request for login to the mailing list,
• unsubscribe -- a request for logout from the mailing list,
• help -- a request for help for the mailing list usage,
• owner, owners -- sending a message to the list moderators (there is no need to know
their email addresses)

More information: http://tools.ietf.org/html/rfc2919

Kerio Technologies AU Pty Ltd.
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clan

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I thionk you meant RFC 2369, RFC 2919 seems to be concerned with list IDs, not with the special list addresses. This leads to the question, why List-ID is not included in the list of headers when creating filters. Would be a change for the better if I could just click my way through when creating the filter for a mailing list instead of writing the sieve filter myself.

[Updated on: Tue, 02 October 2012 10:22]

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TorW

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As real, old-school mailing lists go, the one in Kerio Connect is fairly crippled. It appears to me that Kerio meant this as a poor man's distribution list, and no more. For that it works very well. Some of our customers use them as simple discussion forums in order to escape the dreaded "Reply All" nightmare (or forgetting to Reply All).

If you need actual mailing list software, with bounce pruning, moderator support via GUI and mail commands, archive operations, digests, help, faqs, moderation queues, VERP, administration by non-root/administrator users and whatnot, it's probably best to use something else. I have a FreeBSD server hanging around, with qmail, ezmlm, ezmlm-web and qmailadmin for mailing lists (plus lots of other mail related stuff). If you install Matt Simerson's Mail::Toaster it's pretty easy to get up and running.
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