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chipmunkxiz

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can somebody please help me to resolve this problem. when i log on to my kerio webmail my inbox doesn't show the total number of my messages, i just only seen few messages which is dated today and the previous date does not load into my inbox. as i have check my store folder in kerio directory "C:\Program Files\Kerio\MailServer\store\mail\sample.com\info" the folder size of my inbox is in 5gig but in my inbox only show few messages. i already fix my time zone but there is still nothing happened. Hope you can help me. Thank you!
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Pavel Dobry (Kerio)

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In web administration run Mailbox reindex for that user.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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chipmunkxiz

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how can i find that?
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Pavel Dobry (Kerio)

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freakinvibe

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In the Web Admin Console, click on the user > More Actions > Reindex Mailbox

Dexion AG - The Blackberry Specialists in Switzerland
http://www.dexionag.ch
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chipmunkxiz

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i'am using kerio mailserver 6.5.2
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freakinvibe

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In this version, go to the store of the user and rename index.fld to index.bad for the folders you want to reindex.

Dexion AG - The Blackberry Specialists in Switzerland
http://www.dexionag.ch
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chipmunkxiz

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then what is the next step?
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chipmunkxiz

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my inbox is gone..
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freakinvibe

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Try to restart the mail server.

Dexion AG - The Blackberry Specialists in Switzerland
http://www.dexionag.ch
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chipmunkxiz

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i did rename index.fld to index.bad and restart the mailserver but when i try to login to kerio webmail the inbox folder was gone..
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chipmunkxiz

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Thank you so much for the help..it is now working..
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