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perennialdesign

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Hello.
When a message is marked as read on our Kerio server, the message status
does not update on our Blackberry handhelds.
Surprisingly, if the blackberry marks a message as read, the status change
propagates to the Kerio server successfully.
Another error occurring is when an event on the handheld calendar is
updated, the changes are not sent to the Kerio server.
Event changes made from the Kerio server successfully update to the
handhelds.
Does Kerio have any recommendations regarding how to repair these issues?
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perennialdesign

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BESx reboot and KCB cache/store.fdb flush have both been done multiple occasions.
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perennialdesign

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Here's the log for a failed CICAL event:

[40700] (10/03 16:25:09.734):{0x193C} {john<_at_>design.com} Receiving packet from device, size=147, TransactionId=1164141171, Tag=358056, content type=CICAL, cmd=0x3
[40000] (10/03 16:25:09.734):{0x193C} {john<_at_> design.com}-HandleAppointmentToSynchronize-Entering-Tag=3580 56
[30193] (10/03 16:25:09.734):{0x193C} {john<_at_>design.com} Receiving calendar update from device, RefId=-1154753343, Tag=358056, TransactionId=1164141171
[40000] (10/03 16:25:09.734):{0x193C} CDO helper 0B62F620 is not in memory
[40000] (10/03 16:25:09.734):{0x193C} Starting new CDO helper 0B62F620
[40574] (10/03 16:25:09.828):{0x160C} CDO helper 0B62F620 started, PID 17112
[40000] (10/03 16:25:10.062):{0x193C} {john<_at_>design.com} StartCalHelper - CDO profile created BES_CDO_5348_3
[40122] (10/03 16:25:10.483):{0x160C} {john<_at_>design.com} CDOCalendar::UpdateAppointment - Receiving synchronization request from device [Parent Id=-1154753343, RefId=-1154753343]
[30001] (10/03 16:25:10.592):{0x160C} CDOCalendar::UpdateAppointment - Code = 800406f7, WCode = 04f7, Code meaning = IDispatch error #1271,
[30005] (10/03 16:25:10.592):{0x160C} Source = Collaboration Data Objects, Description = [Collaboration Data Objects - [MAPI_E_NOT_FOUND(8004010F)]]
[30180] (10/03 16:25:10.592):{0x160C} {john<_at_>design.com} CDOCalendar::UpdateAppointment - Error in call Overall appointment status
[40295] (10/03 16:25:10.889):{0x193C} {john<_at_>design.com} Synchronize() failed: ERR_NOT_FOUND, Tag=358056
[40000] (10/03 16:25:10.889):{0x193C} {john<_at_>design.com}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (10/03 16:25:10.889):{0x193C} {john<_at_>design.com} SubmitToRelaySendQ, Tag=358056
[30520] (10/03 16:25:10.889):{0x1858} Sending REPORT_HEALTH_SCORE command to Dispatcher, Health=0x000000000200140F, Mask=0x000000000200150F, Users=0, Servers=0

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perennialdesign

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This is the error generated when a batch of message status' are changed all
at once.

[40974] (10/04 15:06:33.007):{0x1630} {john<_at_>design.com} Queuing notification
of modified mail
[40974] (10/04 15:06:33.209):{0x1630} {john<_at_>design.com} Queuing notification
of modified mail
[30315] (10/04 15:06:40.151):{0x18EC} {john<_at_>design.com} Sending data to PIM
Connector, size=279
[40279] (10/04 15:06:40.151):{0x18EC} {john<_at_>design.com} SubmitToRelaySendQ,
Tag=583168
[40793] (10/04 15:06:40.151):{0x18EC} {john<_at_>design.com} GetConfig request
sent to the PIM Connector. Target=GetConfig
[30384] (10/04 15:06:40.151):{0x1938} {john<_at_>design.com} Packet has been
delivered to PIM Connector, Tag=583168
[30418] (10/04 15:06:40.151):{0x18E8} {john<_at_>design.com} Updated PIM config
[40799] (10/04 15:06:40.151):{0x18E8} {john<_at_>design.com} Processed request
from PIM Connector: cmd=0x5, Tag=358749
[40279] (10/04 15:06:40.151):{0x18E8} {john<_at_>design.com} SubmitToRelaySendQ,
Tag=358749
[40702] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com} Starting message
rescan due to rescan timer
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[20466] (10/04 15:06:56.422):{0x1944} {john<_at_>design.com}
MAPIMailbox::GetMessages - PR_RECORD_KEY not found (2)
[40703] (10/04 15:06:56.594):{0x1944} {john<_at_>design.com} Message rescan
completed
[40000] (10/04 15:07:45.703):{0x193C} {john<_at_>design.com} StartCalHelper - CDO
profile created BES_CDO_5348_3
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