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JJJCR

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Hi guys, anyone encounter this problem before.

I have one user every time the user login to the kerio connect webmail, it's not showing any new emails.

We try to do some testing to send an email to the user's email itself, the Inbox just shows INBOX(1), it has an indicator for the new email but the email message is not showing.

Any ideas on this guys?

User's outlook showing kerio-connect offline connector is not having any issues, only the webmail.

Thanks for any help. Smile
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Jeff Wadlow (Kerio)

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You might try re-indexing the user's folder. In the WebAdmin, go to Accounts -> Users and select the user. Click on the 'More Actions' button and select 'Reindex Mailbox'.

You should also check the Error and Warning logs for the user's name.

Maybe try testing with different web browsers on different computers to see if the problem happens with them.
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