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Home » Kerio User Forums » Kerio Connect » Problems with Galaxy S3 sync (Galaxy S3 is not synchronizing correctly - restarting over and over again)
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Reinaldo

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Hi,
We just updated to Connect 8 and we are facing issues when using Galaxy S3 (Android 4.1.1) with Connect. I'm using ActiveSync account of standard Samsung email app.

This is the message that appears in the Warning logs:

[05/Dec/2012 10:23:25] ActiveSync: Inconsistent synchronization. The device has sent the invalid SyncKey VD0yMDEyMTIwNFQxMDU0NDhaO1U9MztGPTI7TT04MDEzNTtTPTA7, DeviceId: SEC14697CE649718, User: reinaldo@fcbrasil.net.br, Collection: INBOX, Folder: cc9fa954-d3c8-46a4-9675-044f3f684f83 (~reinaldo<_at_>fcbrasil.net.br/INBOX). Forcing folder re-synchronization.
[05/Dec/2012 10:25:09] ActiveSync: Inconsistent synchronization. The device has sent the invalid SyncKey VD0yMDEyMTIwM1QyMTE1MjNaO1U9MTtGPTI7TT04MDEzNTtTPTA7, DeviceId: SEC14697CE649718, User: reinaldo@fcbrasil.net.br, Collection: INBOX, Folder: cc9fa954-d3c8-46a4-9675-044f3f684f83 (~reinaldo<_at_>fcbrasil.net.br/INBOX). Forcing folder re-synchronization.
[05/Dec/2012 10:29:01] ActiveSync: Inconsistent synchronization. The device has sent the invalid SyncKey VD0yMDEyMTIwM1QyMTE1MjNaO1U9MTtGPTI7TT04MDEzNTtTPTA7, DeviceId: SEC14697CE649718, User: reinaldo@fcbrasil.net.br, Collection: INBOX, Folder: cc9fa954-d3c8-46a4-9675-044f3f684f83 (~reinaldo<_at_>fcbrasil.net.br/INBOX). Forcing folder re-synchronization.
[05/Dec/2012 10:31:04] ActiveSync: Inconsistent synchronization. The device has sent the invalid SyncKey VD0yMDEyMTIwM1QyMTE1MjNaO1U9MTtGPTI7TT04MDEzNTtTPTA7, DeviceId: SEC14697CE649718, User: reinaldo@fcbrasil.net.br, Collection: INBOX, Folder: cc9fa954-d3c8-46a4-9675-044f3f684f83 (~reinaldo<_at_>fcbrasil.net.br/INBOX). Forcing folder re-synchronization.
[05/Dec/2012 10:48:15] ActiveSync: Inconsistent synchronization. The device has sent the invalid SyncKey VD0yMDEyMTIwM1QyMTE1MjNaO1U9MTtGPTI7TT04MDEzNTtTPTA7, DeviceId: SEC14697CE649718, User: reinaldo@fcbrasil.net.br, Collection: INBOX, Folder: cc9fa954-d3c8-46a4-9675-044f3f684f83 (~reinaldo<_at_>fcbrasil.net.br/INBOX). Forcing folder re-synchronization.

This message is repeating there and I don't know how to correct it.

Thanks for your help.

Regards,
Reinaldo

[Updated on: Wed, 05 December 2012 15:00]

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Reinaldo

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Not solved yet.
For some reason my Android devices (Acer Tablet and Galaxy S3) do not synchronize appropriately, always returning to ZERO (resetting all messages over and over again).
Pavel, can you please help me with that?

I'm using the stock active sync app to sync my e-mails, contacts, etc..

Thanks for your help Since this is a long time issue and it seems Kerio is not paying attention to it.

Regards,
Reinaldo

BTW, I have an iPhone which is in synv without any issue.

[Updated on: Wed, 06 February 2013 18:19]

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mrralan

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Reinaldo wrote on Thu, 06 December 2012 13:41
Solved using one of the old suggestions in this forum.


Which was???
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Reinaldo

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Reinaldo

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Hi,

Sorry but I'm still having problems to sync my Samsung Galaxy S3 to Connect 8.0 using Active Sync.
I can see the following error message several times: ActiveSync: Inconsistent synchronization. The device has sent the invalid SyncKey ...
I have tried all suggestions (including deleting associations to mobile phone at the user level, using different login options, etc.).
Pavel or any Kerio developer, any suggestion?

Thanks in advance.
Regards,
Reinaldo

[Updated on: Wed, 06 February 2013 18:21]

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mwolf

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Me, too. But with Samasung Galaxy S3 Mini and Sony Xperia. I think the problem is Active Sync. I got it working with CalDAV and CardDAV App from Playstore but you have to pay for one of them.

Please help
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