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Home » Kerio User Forums » Kerio Connect » Set up my phone not working after upgrade to Connect 8 (Can't add accounts to iPhone after upgrade)
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Teodoro

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After upgrade to KC8 we can no longer add new accounts to a mobile device, specifically iPhones. Devices and accounts connected prior to the upgrade remain connected and work. "Set up my phone" connects, authenticates, downloads all the certs then displays cannot connect to server. I have tried Secure and Unsecured. I have tried setting it up as an Exchange account manually and get the same results. I also installed the certificate first with the same result. Webmail works too.

[Updated on: Tue, 18 December 2012 17:47]

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Pavel Dobry (Kerio)

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Please make sure that your firewall is configured to allow all necessary connections (eg. IMAPS on port 993 and SMTP on port 25).
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Teodoro

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Thanks Pavel. Opening port 993 did the trick. Did I miss that in the manual?
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My IT Indy

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You should ALWAYS use SSL.

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