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ad-systems

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i have a problem when i try to send a link in workspace to an email account like a email. Can you help me what can i do? what happens? This customer has kerio connect and workspace, and everything working ok except this option at this time.

[Updated on: Fri, 04 January 2013 11:55]

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Tomas Rondik (Kerio)

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Hello,

  1. there is an article in our knowledge base about setting email communication: http://kb.kerio.com/product/kerio-workspace/server-configura tion-kerio-workspace/setting-email-communication-986.html
  2. Try to send a test email to validate SMTP server settings (Login to Workspace Administration, go to Configuration/Email Settings, press the "Send Test Email..." button, enter a valid email address and press OK).
  3. If you successfully receive the test email, then any Workspace user is able to send a link to a page by opening the page's context menu, click on the "Show Link" item, press the "Email" button, enter a valid email address, and click on the "Send" button.


I hope this will help you.

Best regards,

Tomas Rondik
Quality Engineer
Kerio Technologies
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ad-systems

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i fixed the problem
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nunz

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hi there.

How did you fix this problem. We too are seeing this.

To be clear this is what is happening here.

1. Users send the 'send a link to this file' download option (from the drop down menu on a file)
2. the link is emailed
3. When use clicks the link, they are not taken to the file instead they get an kerio error page.

It seems that this is a BUG.

If the user IS ALREADY logged into kerio, it works correctly. If they are not currently logged in you get the error message.

Does anyone else see this?

ciao
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ad-systems

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i have re-install kerio workspace
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