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Home » Kerio User Forums » Kerio Control » what happens when: worst case Scenario - defective Control Box
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onalid

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Scenario: In a network integrated KERIO control box. All is configured well. After 1Y the Box is dead. The technican here in Germany checks the PSU first. It is fine. The box needs a service (swap of the Mainboard or so).

My questions:
- Where will i need to ship the box?
- do you ship a new/refurbished/repaired one BEFORE/THE SAME DAY your customer/reseller/distributor requests a RMA?
- if not, is it possible to use the MMC of the defective box with a different box to keep all the settings and minimize the offline time that way?
Any other options?

---
Thanks, Andre
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mlee (Kerio)

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Hello Andre,

Please contact technical support by visiting the following URL:
http://www.kerio.com/support

M.

PTSD. BP. OCD. ASPD. BPD. Certified.
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