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88fingerslukee

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Weird issue here. When I try to add users from my Active Directory server in 2.0.3, the users' full names and email addresses don't import.

This worked prior to this version. Any ideas what's up?
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Vladimir Toncar (Kerio)

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It could happen that the directory service synchronization failed because of some network problems. Can you try to add the user again and if it fails once more, please e-mail your support information file (from the System Health screen) to me at vtoncar at kerio dot com?
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88fingerslukee

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A server reboot fixed this issue. It appears that part of the process for AD integration froze at some point. Quite odd.

Thanks for your offline help Vladimir.
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Vladimir Toncar (Kerio)

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Since it is difficult to say what went wrong, our first step is going to be adding a watchdog for the directory synchronization process.

Thanks for reporting!
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88fingerslukee

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This is happening again, but this time a system reboot is not fixing the problem. I have tried reconfiguring the settings but it doesn't work.

Every time I add a new user, they are set up in Operator without an email address. I need a fix for this ASAP as these new users have no access to voice mail.

I'm now on KO 2.1.4.
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Filip Jenicek (Kerio)

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Hi,

the synchronization is started when you add a new user and then every five minutes.

Is there anything interesting in the error/warning log?

To help you any further, I would need you to:
1. Enable debug log: Directory service
2. Add a new user
3. Generate a support info file (link at the bottom of the System Health screen)
4. Email the supportInfo + debug log to me <fjenicek<_at_>kerio.com>

Best
Filip

[Updated on: Fri, 11 October 2013 07:46]

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88fingerslukee

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There is nothing in the Warning or Error logs. This is a slice of the debug log:

[11/Oct/2013 06:05:01] {ldap}[21451] Connecting to primary LDAP server psi.domain.com:389. Protocol version: 3. Connection is not secure. Timeout: 100 seconds. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] Successfuly authenticated to LDAP server psi.domain.com as user user<_at_>domain.com using SASL/DIGEST-MD5 authentication. ThreadId: 21451
[11/Oct/2013 06:05:01] {ldap}[21451] Connection to LDAP server psi.domain.com:389 supports page, sort, vlv server side controls. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] New LDAP connection to primary server (new pool slot): poolSlot=0. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] LDAP request: action=search, params="dc=domain,dc=com??sub?(sAMAccountName=user2)" (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] ControlList: Performing LDAP search using page server side controls. ThreadID: 21451.
[11/Oct/2013 06:05:01] {ldap}[21451] LDAP result: action=search, errcode=0, message="Success" (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] LDAP connection was released: poolSlot=0. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] Connections to LDAP servers were forbidden. Subsequent LDAP operations will fail.
[11/Oct/2013 06:05:01] {ldap}[21451] libLdapGetSet::getAttributeValue - LDAP search filter: "(sAMAccountName=user2)"
[11/Oct/2013 06:05:01] {ldap}[21451] Connecting to primary LDAP server psi.domain.com:389. Protocol version: 3. Connection is not secure. Timeout: 100 seconds. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] Successfuly authenticated to LDAP server psi.domain.com as user user<_at_>domain.com using SASL/DIGEST-MD5 authentication. ThreadId: 21451
[11/Oct/2013 06:05:01] {ldap}[21451] Connection to LDAP server psi.domain.com:389 supports page, sort, vlv server side controls. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] New LDAP connection to primary server (new pool slot): poolSlot=0. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] LDAP request: action=search, params="dc=domain,dc=com??sub?(sAMAccountName=user2)" (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] ControlList: Performing LDAP search using page server side controls. ThreadID: 21451.
[11/Oct/2013 06:05:01] {ldap}[21451] LDAP result: action=search, errcode=0, message="Success" (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] libLdapGetSet::getAttributeValue - LDAP returned "name" = "User Name"
[11/Oct/2013 06:05:01] {ldap}[21451] LDAP connection was released: poolSlot=0. (ThreadId=21451)
[11/Oct/2013 06:05:01] {ldap}[21451] Connections to LDAP servers were forbidden. Subsequent LDAP operations will fail.
[11/Oct/2013 06:05:01] {ldap}[21451] LdapSync: No LDAP change detected.
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88fingerslukee

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Well, this is embarrassing. It appears that the two users I was trying to import didn't have email addresses entered into their contact information in Active Directory, hence not having one in Operator.

I apologize for wasting your time. Problem solved.
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