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info@kron-informatik.ch

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hi

infrastructur:
Windows 7 64bit, Office 2010 with the last updates. User with Admin rights

I have an error with the update from KOF 7.4.3 to 8.0.0
I have deinstall all Kerio products, delete any registry entry, unnamed all Folders
do a new install - evertime the same error.
I have access to the "appdata" Folder with full access
what can i do ?

in the Windows error reporting
first error
Product: Kerio Outlook Connector (Offline Edition) -- Error 1606. Could not access network location %APPDATA%\.

second error
Produkt: Kerio Outlook Connector (Offline Edition) -- Update process finished with error 28403.
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DJ_Dee

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I have same error but with clean installation of KOC.
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info@kron-informatik.ch

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Hi
i have take the 32bit installer and the problem was solved
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pcgrafix

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It seems because there is a 32bit version of office installed.

Horemans Tom
PC GRAFIX
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jdbrechtel

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I am having a problem getting Kerio Connector and the related Configuration Script to work and interact with Microsoft Outlook 2013 on the computer of one of my co-workers.

I've tried a variety of things, including deleting old mail profiles through the Windows Control Panel as well as Registry Editor, previous downloads of the Kerio Connector/Configuration Script, Office 2010 (Kerio syncing worked fine with Outlook 2010) including Outlook 2010, un-registering then re-registering Windows Installer, etc.

Basically doing everything I can think of to start from scratch.

I've tried running the Kerio connector that is set up through our e-mail server which is 32-bit, not successful with the 32-bit version of Office 2013. The computer wouldn't let me attempt running Office 2013 through 64-bit, so that option is out.

I keep getting "KOF Install error 28403".
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Pavel Dobry (Kerio)

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What is the version of Kerio Outlook Connector and Kerio Connect?
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jdbrechtel

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Kerio Outlook Connector 8.1.2, and I'm pretty sure Kerio Connect 8.2.
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brett.robinson

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I found that the Kerio Updater was trying to install the 64-bit version by default. Since my Outlook version was only 32-bit that wouldn't work.

I had to uninstall Kerio Connector (the old one) and download/install the 32-bit msi from Kerio's Support Downloads. That immediately fix the problem for me.
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graydav2

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I had the same problem come up.
It was on Windows 7 32-bit, Outlook 2013. I uninstalled Kerio and reinstalled using kerio-connect-koff-win32.msi
This seems to have solved the problem.

I wanted to post a link but cannot as this is a new account.
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