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desoca

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Hello,

I was wondering if the roadmap for Kerio Operator had multi-tenancy support included? Similar to how Kerio Connect operates with domains.

Kind of surprised this isn't supported already to provide seemless integration with Kerio Connect.
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Vladimir Toncar (Kerio)

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Hi,

Multi-tenancy is not in the plans for 2013. In fact, only a few people asked about it so far.

To anyone in this forum, what is your opinion about multi-tenancy?

Vladimir
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desoca

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That's a pity. It's tough to find a PBX with Kerio Operator's easy of use, security, and price point all in one box.

The 2-way fax functionality is also a keeper.

Just having to set up and maintain a VM for each client along with the baggage that brings is the challenge.

I will keep my fingers crossed.

Thanks.
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sigfrido@netatwork.it

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To Vladimir:
Maybe i didn't understand something, but without multi-tenancy how is it possible to use Kerio Operator in a SaaS environment?
One box per Customer?
If i make one VM per customer i will need several licenses, thus the Saas licensing program makes no sense...
Or as i said, maybe i didn't get something, can you help me understand?
Thanks in advance
Sigfrido
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Vladimir Toncar (Kerio)

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Hi Sigfrido,

The SaaS invoicing option for Operator is provided for situations when the number of your users changes often. Otherwise, you are right, if you wanted to host Operator, you would need to provide individual (virtual) machines.

Vladimir
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sigfrido@netatwork.it

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Vladimir,
thank you for your prompt and clear answer.
Just one more question:
So if i host Operator for multiple customers i will not be able to use the same Saas invoicing but instead
i'll have to acquire different licenses for every Virtual Machine?
To me the problem is not maintaining different VMs, but rather the upfront cost of the license, which often scares the
customer away...
thank you again
Sigfrido
  •  
Vladimir Toncar (Kerio)

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The SaaS option should allow you to pay monthly even with this setup. Please contact Kerio's sales for details.

Vladimir
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UnifiedTechs-Brian

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What would multi-tenancy support include? You could already host multiple businesses if you don't mind losing a few minor features like Connect integration. Sure there is no direct admin access for end users... but you don't really want end users fiddling in a hosted environment anyway. The only feature it would really need is the ability to report minutes per group for billing, but I would like to see better reporting in general.

Just use routing rules to route incoming calls appropriately and the clients will never know.

To Vladimir: The big advantage of multi-tenancy support I would see would be savings on service costs like buying 1 giant SIP package vs. many small ones.

[Updated on: Wed, 06 November 2013 00:22]


- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions
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sigfrido@netatwork.it

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Vladimir,
thank you for your help ,
i will contact them.
Sigfrido
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Arif

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Hi,

Is there any update on this topic?
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Vladimir Toncar (Kerio)

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Hi,

There are currently no plans for multi-tenancy.

Vladimir
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sigfrido@netatwork.it

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to UnifiedTechs

What about outgoing calls?
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UnifiedTechs-Brian

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Sorry could you be more specific? I would see no problem with outgoing calls if the logs tracked everything.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions
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sigfrido@netatwork.it

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Ah yes , sorry Smile

What i meant was that in a multi tenant, multi business configuration, every tenant will have its outside lines;
I was wondering how we could route their extensions to the appropriate outside line. From what i see the only way in Kerio Operator
is to route outgoing calls with a prefix, but what if anyone dials the wrong prefix? Wouldn't their calls be routed through another outside line? Maybe one of another customer? Arrgh.. !
Or maybe i didn't fully understand something in which case an explanation would be much appreciated Smile
Thanks in advance
greetings
Sigfrido
UnifiedTechs-Brian

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With a single SIP account and unlimited call paths as I suggested they all go out the same lines so it doesn't matter, what you need to know for billing is what the caller ID (Which can be set per extension) was on the outgoing call, and that should be in the logs.

If your trying to do it with multiple accounts... yeah that would be a nightmare without some type of dialing rule in the phone or something, I sure wouldn't want to try it.

- Brian
Kerio Preferred Partner, Reseller & Hosting Provider
Unified Technology Solutions
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