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Home » Kerio User Forums » Kerio Connect » Outlook 2010 on W2k8 R2 freeze sometimes (Outlook 2010 on W2k8 R2 freeze sometimes)
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quasimo

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hi kerio team,

We have a terminal server which run a windows server 2008R2 (fully patched). Several peoble have freezes in the outlook 2010. there is no possibility to reproduce the problem. Sometimes its more than 5 times a day, sometimes less.
In the Event Viewer we only see Warnings an Failure of an application hang refer to the outlook. We tried already to delete the hole profiles, and removed the kerio-connect and the office 2010 and reinstalled.

but nothing helped.

Informations about the system:
- Windows Server 2008 R2
- MS Office Plus 2010 Sp1 (fully patched)
- Terminal Services
- kerio connect koff 7.4.3-781

We also start the logging on the kerio connect which looks like this:

[11/09/2012 15:37:39.071] ************************** Creating log file **************************

Number of cores: 1
CPU0: Intel(R) Xeon(R) CPU E5620 <_at_> 2.40GHz
Process Affinity Mask: >1<
Windows version: Windows NT 6.1 (Window Server 2008 R2)
Windows locale: German_Switzerland.1252
Time zone: Mitteleuropäische Sommerzeit
Firebird version: 7.4.2.7694
File system: NTFS (fixed disk)
Free space: 30276016 k
Version: KMS.KOFF64 7.4.2.7694

[11/09/2012 15:37:39.103] ****** START ****** Common log has just started (KMS.KOFF64 7.4.2.7694)

[11/09/2012 15:37:39.103](11896){dbg}{mapi-provider} In Service\ConfiguratorBase.cpp:1358 (ConfiguratorBase::verifyCommonSectionPresence)
[#1] (common) Common profile section not found - creating new one

[11/09/2012 15:37:39.103](11896){dbg}{mapi-provider} In Service\ConfiguratorBase.cpp:1389 (ConfiguratorBase::verifyCommonSectionPresence)
[#2] (common) Common profile section created

[11/09/2012 15:37:57.947] ******* END ******* Common log has just finished

[11/09/2012 15:37:57.947] ***** CLOSING ***** Closing Log

[11/09/2012 15:38:00.428] ****** START ****** "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just started (KMS.KOFF64 7.4.2.7694)(profile created at (D.M.Y H:M:S) 11.9.2012 15:38:0)

[11/09/2012 15:38:00.428](1568){dbg}{database} In DbServer\DatabaseOperations.cpp:311 (DatabaseOperations::initializeCommonDatabase)
[#1] (ACD7) New common database created, signature is {1B9F9B68-AD89-472B-9ACD-7F2A6EB9489F}

[11/09/2012 15:38:01.645](1568){err}{synchronizer} In SCProvider\Synchronizator.cpp:1582 (Synchronizator::setOnlineInternal)
[#2] (ACD7) Not found private store - stay in online mode without synchronization support.

[11/09/2012 15:38:02.877](1568){dbg}{database} In DbServer\DatabaseOperations.cpp:349 (DatabaseOperations::initializeStoreDatabase)
[#3] (ACD7) New msgstore database {31B2125F-EEC9-43E7-AAA0-091758606367} for store {C4563A78-FFC6-4FCF-B940-417490309E1A} (owned by info<_at_>balimmo.ch) created

[11/09/2012 15:38:04.437](3500){err}{database} In DbServer\DbSearchFolder.cpp:466 (CDbSearchFolder::AS_getSearchCriteria)
[#4] (ACD7) Exception of class HResultException: DbServer\DbSearchFolder.cpp(439), CDbSearchFolder::AS_getSearchCriteria:
0x80040605 MAPI_E_NOT_INITIALIZED
HRESULT: 0x80040605 MAPI_E_NOT_INITIALIZED

[11/09/2012 15:38:04.453](11896){err}{mapi-interface} In StoreProvider\MAPIFolderImpl.cpp:546 (MAPIFolderImpl::GetSearchCriteria)
[#5] (ACD7) Exception of class HResultException: StoreProvider\MAPIFolderImpl.cpp(530), MAPIFolderImpl::GetSearchCriteria:
0x80040605 MAPI_E_NOT_INITIALIZED

[11/09/2012 15:38:06.403](8948){dbg}{database} In DbServer\DatabaseOperations.cpp:349 (DatabaseOperations::initializeStoreDatabase)
[#6] (ACD7) New msgstore database {D2CE769A-6A28-42D2-966A-4A5CD517AEC6} for store {0BF717EC-9948-4F12-AABA-22CFCDEE5AB1} (owned by #public) created

[11/09/2012 15:38:41.471](6536){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#7] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[11/09/2012 15:38:41.471](6536){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#8] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[11/09/2012 15:38:41.471](6536){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#9] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[11/09/2012 15:38:41.518] ******* END ******* "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just finished

[11/09/2012 15:38:41.518] ***** CLOSING ***** Closing Log

[11/09/2012 15:39:07.960] ****** START ****** Common log has just started (KMS.KOFF64 7.4.2.7694)

[11/09/2012 15:39:07.960](1216){err}{mapi-interface} In Service\ConfiguratorCONFIGURE.cpp:216 (ConfiguratorCONFIGURE::applyConfiguration)
[#1] (common) Exception of class HResultException: Service\ConfiguratorBase.cpp(804), ConfiguratorBase::checkPrimaryAccountChanged:
0x00000001 S_FALSE

[11/09/2012 15:39:10.784] ******* END ******* Common log has just finished

[11/09/2012 15:39:10.784] ***** CLOSING ***** Closing Log

[11/09/2012 15:39:16.478] ****** START ****** "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just started (KMS.KOFF64 7.4.2.7694)(profile created at (D.M.Y H:M:S) 11.9.2012 15:38:0)

[11/09/2012 15:39:16.478](10776){dbg}{database} In DbServer\DatabaseOperations.cpp:154 (DatabaseOperations::deleteStore)
[#1] (ACD7) Deleted store {C4563A78-FFC6-4FCF-B940-417490309E1A} (owned by info<_at_>balimmo.ch)

[11/09/2012 15:39:16.571](4768){err}{synchronizer} In SCProvider\Synchronizator.cpp:1582 (Synchronizator::setOnlineInternal)
[#2] (ACD7) Not found private store - stay in online mode without synchronization support.

[11/09/2012 15:39:17.507](10776){dbg}{database} In DbServer\DatabaseOperations.cpp:349 (DatabaseOperations::initializeStoreDatabase)
[#3] (ACD7) New msgstore database {D23BC8AA-2278-411A-9192-716E5187877E} for store {DE0C5480-5899-4749-B95E-361D68CC2C88} (owned by test<_at_>balimmo.ch) created

[11/09/2012 15:39:18.771](11928){err}{database} In DbServer\DbSearchFolder.cpp:466 (CDbSearchFolder::AS_getSearchCriteria)
[#4] (ACD7) Exception of class HResultException: DbServer\DbSearchFolder.cpp(439), CDbSearchFolder::AS_getSearchCriteria:
0x80040605 MAPI_E_NOT_INITIALIZED
HRESULT: 0x80040605 MAPI_E_NOT_INITIALIZED

[11/09/2012 15:39:18.771](4732){err}{mapi-interface} In StoreProvider\MAPIFolderImpl.cpp:546 (MAPIFolderImpl::GetSearchCriteria)
[#5] (ACD7) Exception of class HResultException: StoreProvider\MAPIFolderImpl.cpp(530), MAPIFolderImpl::GetSearchCriteria:
0x80040605 MAPI_E_NOT_INITIALIZED

[11/09/2012 15:39:19.894](3252){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#6] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:19.894](3252){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#7] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:19.894](4732){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#8] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:20.253](7532){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#9] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:20.253](7532){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#10] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:21.267](4732){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#11] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:21.501](4732){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#12] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:21.766] ****** START ****** Common log has just started (KMS.KOFF64 7.4.2.7694)

[11/09/2012 15:39:21.766](11328){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#1] (common) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:21.844] ******************* "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log

[11/09/2012 15:39:21.844](11328){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#13] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:51.562](4916){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#14] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:39:51.562](4916){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#15] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:52:27.741](11692){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#16] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 15:52:27.741](11692){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#17] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 16:05:51.266](8416){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#18] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 16:05:51.266](8416){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#19] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 16:19:28.019](9520){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#20] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 16:19:28.019](9520){err}{mapi-interface} In StoreProvider\MSProviderImpl.cpp:452 (MSProviderImpl::Logon)
[#21] (ACD7) Exception of class HResultException: Utilities\MapiHelper.cpp(77), Utilities::MapiHelper::getOneProp:
0x8004010f MAPI_E_NOT_FOUND: Requested property: 0x3d0c0102

[11/09/2012 16:26:44.960](8232){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#22] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[11/09/2012 16:26:44.960](8232){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#23] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[11/09/2012 16:26:44.960](8232){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#24] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[11/09/2012 16:26:44.975] ******* END ******* Common log has just finished

[11/09/2012 16:26:44.975] ******* END ******* "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just finished

[11/09/2012 16:26:44.975] ***** CLOSING ***** Closing Log

[19/11/2012 12:08:29.679] ****** START ****** "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just started (KMS.KOFF64 7.4.2.7694)(profile created at (D.M.Y H:M:S) 11.9.2012 15:38:0)

[19/11/2012 12:08:29.679](8052){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#1] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[19/11/2012 12:08:29.694](8052){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#2] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[19/11/2012 12:08:29.694](8052){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#3] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[19/11/2012 12:08:29.694](8052){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#4] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[19/11/2012 12:08:29.725] ******* END ******* "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just finished

[19/11/2012 12:08:29.725] ***** CLOSING ***** Closing Log

[19/11/2012 12:09:24.825] ****** START ****** "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just started (KMS.KOFF64 7.4.2.7694)(profile created at (D.M.Y H:M:S) 11.9.2012 15:38:0)

[19/11/2012 12:09:24.825](8052){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#1] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[19/11/2012 12:09:24.825](8052){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#2] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[19/11/2012 12:09:24.825](8052){err}{notif} In DbServer\DbNotificationEngine.cpp:672 (CDbNotificationEngine::dispatchEvent)
[#3] (ACD7) onNotify call failed (array of 1 notifications)
HRESULT: 0x800706ba RPC_S_SERVER_UNAVAILABLE

[19/11/2012 12:09:24.918] ******* END ******* "Outlook.31946E49-C7DB-416F-BF8A-48DDEAE7ACD7" profile log has just finished

[19/11/2012 12:09:24.918] ***** CLOSING ***** Closing Log

[16/01/2013 10:53:07.287] ****** START ****** Common log has just started (KMS.KOFF64 7.4.3.7813)

[16/01/2013 10:53:07.287](3812){err}{mapi-interface} In Service\ServiceEntry.cpp:114 (ServiceEntry)
[#1] (common) Exception of class HResultException: Service\ConfiguratorCONFIGURE.cpp(349), ConfiguratorCONFIGURE::configureInteractively:
0x80040113 MAPI_E_USER_CANCEL

[16/01/2013 10:53:07.288] ******* END ******* Common log has just finished

[16/01/2013 10:53:07.288] ***** CLOSING ***** Closing Log


We are Partner of Kerio (Raptus AG, Switzerland), and i would realy appreciate if you could help us.
There is another thread which describe exact the same problem (from the user "gert1703" 30.01.12)


Thank you in advance,

Kind Regards,

luc février | raptus ag
  •  
Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
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quasimo wrote on Wed, 16 January 2013 11:28

We are Partner of Kerio (Raptus AG, Switzerland), and i would realy appreciate if you could help us.
There is another thread which describe exact the same problem (from the user "gert1703" 30.01.12)


Kerio Partners can contact our technical support over a telephone or Kerio web page (http://www.kerio.com/support) for free. please give it a try.
This forum is not providing technical support.
  •  
catoxpress

Messages: 82
Karma: 0
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I'm not a partner but am having the exact same problem. Users on our Win2008R2 servers who are using Outlook 2007 have constant "Freezes" and lock ups. I don't see any performance problems so what do you suppose causes this action?
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