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I have a few clients complaining that when deleting several emails, other, non-intentionally deleted emails disappear. The email will still be on their iPhone but not in their mail client or webmail. Can't be found in SPAM, Junk or deleted items.

This happens randomly once in a while and can't be recreated.

Kerio Connect 7.4.3 running on on a Snow Leopard Mac. Mail client is MS Entourage Mac using IMAP.

Any ideas on a course of acton?


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Not much experience in KC yet, but on other maildir mail servers we have, the webmail doesn't maintain it's own DB; it connects over IMAP or plugs directly into the maildir. I suppose the webmail front end in KC could be doing email over webDAV too. To trouble shoot this properly, you're going to need some details about whatever message(s) the user thinks went missing. I would try the following (order depending on what you find):

- Check the operations log to see if those messages are listed as being moved / deleted
- Double check the webmail to see if it agrees
- Setup your own IMAP client and download all the headers to see if you can locate the messages in that location
- Check the maildir yourself for the messages

Messages shouldn't just disappear in any mail server; a log of what happened should be somewhere. After that it's just a matter of figuring out what is happening on the user end. If the webmail is plugging in via IMAP, it could be the IMAP component misbehaving too.
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