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Home » Kerio User Forums » Kerio Connect » Outlook not Syncing with KOC (Mobile and Website sync but outlook doesn't)
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ngray127

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I have aprox 60 users with 15 using Kerio Outlook Connector to sync messages between outlook and mobile devices. After the 8.0 update I have three users that experience problems with their 2007 Outlook not syncing with mobile devices or the webmail interface. When new emails arrive they will not so up in Outlook until the message is viewed on a mobile device (iPhone or iPad) or is viewed using the webmail client. After the message is viewed on a mobile device it the shows up on Outlook. Some messages show up in outlook a day or two later.

The three have same basic computer workstations, one 2003 Outlook, 2 with 2007 Outlook, all have the same fire wall and virus software settings and run same version of windowsXP. No error messages are displayed and no error messages show up in logs. Error is not consistent and sometimes outlook syncs correctly. Have tried reinstalling KOC but didn't fix issue?
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jmunoz

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I having the same issue, some emails only appears in an ipad or iphone and not in Outlook, I need to read the email in the mobile device to show up in Outlook.
I currently have the Kerio Connect 8.0 and there is not error in the logs.

Please check this problem and give us a solution for this.

Thanks.
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