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We are running Kerio Connect 7.4.1 on Mac Mini running Mac OS X 10.7.5. We have an user with shared Contacts folder to everyone in the domain with a group of people being able to write and the rest being able to read. Our users are mixed environment. We have users that use webmail, Mac with Apple Mail and Address Book (CardDAV), and Windows with Outlook.

Recently the user is reporting that some contacts are missing. He gave me two contacts that he knows for sure were there at some point but are now missing. Usually a "delete" activity would be logged in the operation log, so I looked at the log for the past year and did not find any entry that match the two missing contacts. The user then entered the contact back into the Address Book, and then it went missing again. So I am wondering if anyone has run into this before, and if there is any scenario where a contact can go missing without being logged.

I have tried:
1. Look at the Deleted Items folder on all the users with write permission and not finding the missing contacts
2. Re-index the contacts folder, but there was no corruption detected.

Any assistance would be appreciated. Thanks.
Pavel Dobry (Kerio)

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It looks like the contacts were not uploaded to the server. I would recommend creating the contacts in WebMail interface. And also look into the system logs on his Mac.

[Updated on: Wed, 23 January 2013 19:11]

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