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Home » Kerio User Forums » Kerio Connect » Creating new iCal event on Kerio-based calendar, causes appointment to jump times and alert settings (Weirdness with iCal / calendar alerts)
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dy-e

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Hi folks.

We're having some issues with events put into a Kerio-based calendar in iCal. The characteristics are as follows:

-Creating a new appointment in iCal (er, Calendar, v6, Mac OS X 10.8.2)
-New appointment is set as an appointment that repeats. E.g. Sundays, 9.30am, every week until February 21, 2013.
-Appointment set with an alert (Message with sound), either for a number of minutes (e.g. 60), or a number of hours (e.g. 1 hour).
-Kerio Connect vs 7.4.3

Within a few minutes of making the appointment, it automatically "jumps" from 9.30am, to 5.30pm. And the alert minutes has gone from "60" minutes to "25841288" minutes. Which means the alert actually occurs before today's date/time!

Seems to be repeatable, and seems to happen for repeating events created via an iPhone.

Anyone else have similar problems?

Cheers,
D.
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dy-e

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Hi there.

No, I'm pretty sure that is not the problem. It is not a time-zone or similar issue. The timezone is set correctly. (e.g. GMT +08.00).

The issue is to do with appointments and repeats. For example, I have an appointment in Webmail right now, saying it's due in 505 weeks time (in 2022!). But it's actually just a weekly reminder, that has gone haywire. It happens to repeating appointments.

Once-off appointments seem to be fine.

The only work-around I've been able to find is to note down what appointment is playing up, then delete it, and re-create it with a shorter time-frame in mind.

Repeats that go past 9 or so years (e.g. 2022 / 2023) or "forever" seem to be the culprits as far as I can tell.

Cheers,
D.
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dy-e

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OK, just did some more testing. This seems to "fail" every time...

1. Setup a Kerio Connect 7.4.3 client on a Mac (e.g. Mac OS X 10.8.2), with the account setup as an "Exchange" account
2. Make sure that the computer has the correct time-zone (e.g. 8+GMT etc., and that the computer isn't set to automatically change the timezone based on the location.). This should be the same setting as per your webmail.
2. Once setup, open up Calendar.
3. Set an appointment a few days in advance, e.g. 1pm Thursday.
4. Name the appointment with the day/time (e.g. "1pm Thursday")
5. Set the appointment to repeat, e.g. Every week, end never.
6. Set the Alert to be a "Message with sound" , "Basso" sound, 60 minutes before.
7. Click Done to save the appointment
8. Press Command-R to refresh the calendar
9. Watch as the appointment jumps several hours ahead
10. Now open up the appointment.
11. The alert will now say "Message with Sound", "Basso", "25841288 minutes before".

I've tried turning on time-zone support, tried different time zones etc. Same problem results.

The appointments literally jump ahead as you watch the calendar refresh. And then the "alert" time changes to "25841288".

Give it a try...

Cheers,
D.
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Pavel Dobry (Kerio)

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Kerio Connect supports CalDAV account in iCal. "Exchange" account will not work.
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dy-e

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Ahhh, that explains it. Problem solved!

I've used the Kerio tool to create the relevant accounts.

Mind you, the little installer isn't a "signed" application (signed by a Developer) for Mac OS X, so the OS complains there...
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Pavel Dobry (Kerio)

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dy-e wrote on Wed, 30 January 2013 02:19

Mind you, the little installer isn't a "signed" application (signed by a Developer) for Mac OS X, so the OS complains there...


Indeed. We mention this on the Integration page.
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dy-e

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No worries.

So, for the sake of completeness / clarity:

-Apple Mac OS X client (Mail + Calendar) -> Can't use Exchange connectivity. Instead use Kerio the Kerio configuration tool (link on webmail page) to configure the setup. The Calendar will be setup using the CalDav protocol.
-Apple iOS clients -> (Mail + Calendar) Exchange setup is fine.

Is this correct?

Or should iOS clients use CalDav too for calendar?

Cheers,
D.
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