Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Error after 8.0 upgrade (mapi_e_invalid_parameter error message)
Chris B

Messages: 7
Karma: 1
Send a private message to this user
Hi, we've just completed our upgrade to 8.0 from 7.2 without any major issues. We do have one user (a director of course), who is getting a "Cannot expand the folder. The set of folders cannot be opened. 0x80070057 mapi_e_invalid_parameter" error message when trying to open his mailbox.

We've tried it on a different machine where other users email is working fine and receive the same error. Webmail works normally for him and when he shares out a folder with another person, that person gets the same error when trying to expand his mailbox, but their own mail works normally. This made us think it is something with his mailbox, and not with the machine. If anyone has any insight, it would be appreciated, Our last resort would be to delete and recreate his email account and him losing all his old emails. Thanks for any assistance.
Jonas Rodrigues (Kerio)

Messages: 262
Karma: 22
Send a private message to this user
Hi Chris,

Try to disable any add ons that you have installed in your Outlook.

If it doesn't fix your problem I would advise you to submit support incident at

Our tech support team will need to have a look at some of your logs.

Kerio Technical Support
Log Support Incidents here:
Also, please use our KB:
Previous Topic: Accepted Meeting requests going bad
Next Topic: Can Connect 8.0 do view by thread in Webmail interface ?
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Fri Nov 24 06:56:04 CET 2017

Total time taken to generate the page: 0.00342 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.