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Chris B

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Hi, we've just completed our upgrade to 8.0 from 7.2 without any major issues. We do have one user (a director of course), who is getting a "Cannot expand the folder. The set of folders cannot be opened. 0x80070057 mapi_e_invalid_parameter" error message when trying to open his mailbox.

We've tried it on a different machine where other users email is working fine and receive the same error. Webmail works normally for him and when he shares out a folder with another person, that person gets the same error when trying to expand his mailbox, but their own mail works normally. This made us think it is something with his mailbox, and not with the machine. If anyone has any insight, it would be appreciated, Our last resort would be to delete and recreate his email account and him losing all his old emails. Thanks for any assistance.
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Jonas Rodrigues (Kerio)

Messages: 262
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Hi Chris,

Try to disable any add ons that you have installed in your Outlook.

If it doesn't fix your problem I would advise you to submit support incident at http://www.kerio.com/support

Our tech support team will need to have a look at some of your logs.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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