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Home » Kerio User Forums » Kerio Connect » Can't send message to certain persons using KOFF (KOFF send problem)
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amito

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Somehow some of our users can't send emails (with HTML layout) to certain users when using the KOFF client (v7.3.1.) with Outlook 2007 SP3. When we send the same e-mail with the webmail, than there's no problem. It's also not possible to forward the error message to anyone (with the KOFF client). All emails this user send to the certain person are undeliverable. Except when the email is send as plain text.
When other users send emails with HTML layout to the same person, than there's no problem.
Short summary:
Person A can't send an email with HTML layout to person X when using KOFF.
Person B can send an email with HTML layout to person X when using KOFF.
Person A &B are our users. Person X is external user/client.

So I tried to create a new e-mail profile, but the problem remains, even on other PC's. Anyone any idea?

[Updated on: Tue, 29 January 2013 11:26]

  •  
Pavel Dobry (Kerio)

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I recommend to upgrade both Kerio Outlook Connector and the Kerio Connect server. Also, without seeing the actual errors (or error reports) it's very hard to help.
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