Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Can't send message to certain persons using KOFF (KOFF send problem)

Messages: 13
Karma: 0
Send a private message to this user
Somehow some of our users can't send emails (with HTML layout) to certain users when using the KOFF client (v7.3.1.) with Outlook 2007 SP3. When we send the same e-mail with the webmail, than there's no problem. It's also not possible to forward the error message to anyone (with the KOFF client). All emails this user send to the certain person are undeliverable. Except when the email is send as plain text.
When other users send emails with HTML layout to the same person, than there's no problem.
Short summary:
Person A can't send an email with HTML layout to person X when using KOFF.
Person B can send an email with HTML layout to person X when using KOFF.
Person A &B are our users. Person X is external user/client.

So I tried to create a new e-mail profile, but the problem remains, even on other PC's. Anyone any idea?

[Updated on: Tue, 29 January 2013 11:26]

Pavel Dobry (Kerio)

Messages: 5245
Karma: 251
Send a private message to this user
I recommend to upgrade both Kerio Outlook Connector and the Kerio Connect server. Also, without seeing the actual errors (or error reports) it's very hard to help.
Previous Topic: Mailing List Welcome email
Next Topic: Accepted Meeting requests going bad
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Wed Sep 20 00:28:12 CEST 2017

Total time taken to generate the page: 0.00423 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.