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Home » Kerio User Forums » Kerio Connect » New User can't log in to Mailgate (Log In to Mailgate)

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I have a license for 20 users, but only 19 are active. I've taken on a new employee and want to set him up as the 20th user. I've set his email address, log in details, password, etc. in the same format as all the other 19 users. However, he can't log into the Kerio mail server using his user name and password. I've checked in Administrator and all is correct. I've tried changing them, but no joy. Any suggestions?
Jeff Wadlow (Kerio)

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In the Kerio Connect WebAdmin, go to Configuration -> Advanced Options -> Security Policy and click on the 'Unlock All Accounts Now'.

Try logging in again as the new user.

The user account might have been locked because of too many failed password authentication attempts.

Check the Error, Security and Warning logs for errors.

You could also enabled 'User Authentication' logging in the Debug log. That might give you a clue as to why the authentication is failing.

To enable logging in the Debug log:
Go to Logs -> Debug
Right-click in the right window
Left-click on 'Messages'
Check the box for 'User Authentication'
Click OK
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