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Home » Kerio User Forums » Kerio Operator » Voicemail PIN incorrect (Voicemail PIN incorrect - 2.1.0 RC2 build 1424)
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Waco1

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Kerio Operator 2.1.0 RC2 build 1424

From an extension, I enter "50" to go to voicemail.
I am prompted for "Password:" and enter the four digit PIN from the User dialog's Extensions tab.
I get "login incorrect. Password:"

This happens for only ONE USER, as far as I know.

Extension is a Grandstream GXP-2100, but I also tried an Aastra 6730i, and a Grandstream GXV3140. GXP-2100 specific setting: Send DTMF [X] in-audio [X] via RTP (RFC2833) [X] via SIP INFO

My own extension, an identical Grandstream GXP-2100, configured the same (different extension). Works as expected.

I have tried changing the PIN for this user, but the problem remains.
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Filip Jenicek (Kerio)

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Hi

Please email your support info file (clink on a link at the bottom of the System Health Screen) to fjenicek<_at_>kerio.com

Best
Filip
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Waco1

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Thank you, Filip!

The problem was that the phone was using both SIP-info and RFC-2833 to send DTMF: a typo that I copied to the in-house phones I was using to test this problem.
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