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Yss

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Intrusion Prevention And Antivirus Not updating for the last 18 days any help

[Updated on: Mon, 11 February 2013 20:31]

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Lucian Maly (Kerio)

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With this little information, I am not able to help.
Please provide following answers:
(1) If you click on "Update Now" button under Configuration - Traffic Policy - Intrusion Prevention, what is the error message? Does it say "Please wait, update in progress?"?
(2) What is in the warning and error log at the time you press this button?
(3) What is your signature database version? Current one is 1.154/2.322

Kerio Technologies AU Pty Ltd.
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Yss

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(1) If you click on "Update Now" button under Configuration - Traffic Policy - Intrusion Prevention, what is the error message? Does it say "Please wait, update in progress?"?; Failed less then a minute ago - Unable to connect to update server
==
(2) What is in the warning and error log at the time you press this button?
[11/Feb/2013 16:40:44] IPS rules update check failed: Failure when receiving data from the peer.
[11/Feb/2013 16:44:35] Unable to get address where to send failure notification, message: ./mqueue/107d66f6-66d3-0040-8a16-906556833a6d.eml, retryNo: 0
[11/Feb/2013 16:46:23] Unable to get address where to send failure notification, message: ./mqueue/cda10c9f-4a3b-6545-94c6-22bb44e75cc4.eml, retryNo: 0
[11/Feb/2013 18:04:49] Unable to get address where to send failure notification, message: ./mqueue/c0f95a16-a15f-324d-930e-5a8402b081a7.eml, retryNo: 0
[11/Feb/2013 18:18:32] Unable to get address where to send failure notification, message: ./mqueue/2165a0d2-8a04-d44e-b335-f0e6ff5ee577.eml, retryNo: 0
[11/Feb/2013 18:43:34] Unable to get address where to send failure notification, message: ./mqueue/cd5ad7c2-8b9a-2c4b-a49b-203c3d4eb089.eml, retryNo: 0
[12/Feb/2013 00:40:37] Antivirus Server error:(PID: 13461) Internet connection is probably broken. Cannot check for new version.
[12/Feb/2013 00:40:37] Unable to perform Sophos update (Internet connection is probably broken. Cannot check for new version.)
[12/Feb/2013 05:27:24] Unable to get address where to send failure notification, message: ./mqueue/62f8af82-1811-9b4f-bb9f-fcbeeada4393.eml, retryNo: 0
[12/Feb/2013 05:52:12] Unable to get address where to send failure notification, message: ./mqueue/520f17ee-2131-3e47-b480-e3489389c85b.eml, retryNo: 0
[12/Feb/2013 06:08:43] Unable to get address where to send failure notification, message: ./mqueue/36714bdb-29a6-e041-afa3-53b6d4fe74e4.eml, retryNo: 0
[12/Feb/2013 07:41:04] IPS rules update check failed: Failure when receiving data from the peer.

==
(3) What is your signature database version? Current one is 1.154/2.322; == 1.153/2.317
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