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Rvecchi@autocommerciale.i

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Hi to Everybody.

I have Kerio Connect 8.0.0 serving 50 users. One of these users has a pretty large mailbox
(8 Gb) and has created a folder structure inside Outlook 2010. He has created a folder called photos where he moves all mails containg attachments with photos.
He can see the attachment icon but no attachment shows up inside Outlook, while he can
download attachments if he connects to the mailbox via web mail.
Moreover, the "weight" of messages with attachments missing is showing the right size, including attachments.
Mail Client is Outlook 2010.
Do you have any suggestion or advice?

Thanks in advance.

Best Regards.

Roberto
Italy
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crossje

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I am having this problem as well, has there been a resolution?!?!?
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BudDurland

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I have one user seeing the same issue with Outlook 2007

Good is better than evil because it's nicer
--Mammy Yokum
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McIrish

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This has to be a bug in version 8.0. I didn't get any complaints about this till I upgraded our server last month.
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nohelp

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I've got the same issue with an Outlook 2010 user on Kerio version 8.0.1. This user stores messages in folders. The attachments paperclip is visible in the list view but when you go to the actual message there is no attachment. Any resolutions yet?
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McIrish

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From Kerio support:
___________________________
In 8.0 the new KOFF does not download attachements from mails older than 6 months to keep the cache store as small as possible. They should be accessible on demand. They are always kept on the server anyway.

As this transition could have been problematic from case to case, a refresh of the cache is neccessary.


This will be addresses in the upcoming 8.0.1: It will be turned off as far as I read the dev notes correctly.
____________________________

I don't see anything about it in the release notes.
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nohelp

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Clearing the cache worked. We are on 8.0.1 now and that's when I noticed issues and so far it's only has affected one user. Thanks
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lelandbay

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I having this issue with Kerio Connect 8.3.0 and Outlook 2013.

Anyone know how to resolve it?
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