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dave0

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Is there a way to clear the voicemail PIN on a user?

Is the PIN associated with the user account or the extension ?

I have a user that is using a former employee's extension and there is an unknown PIN on his voicemail

Also how does this work for the voicemail message is that associated with the user login or the extension ? If its associate with the extension how do we clear this ?
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Vladimir Toncar (Kerio)

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Hi,

Just go to the administration interface and edit the given user. The PIN is in the 'Extensions' tab.

Technically, the voicemail module is closer to extensions but it needs some configuration data from the user as well. In Operator, the user's primary extension collects voicemail messages for all extensions assigned to the user.

Vladimir
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Filip Jenicek (Kerio)

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Hi David,

Quote:
Is there a way to clear the voicemail PIN on a user?

Administrator can change the pin for any user in the User edit dialogue. In addition, users can update their pin either in the Operator Client interface (formerly known as myPhone) or in the voicemail IVR menus.

Quote:
Is the PIN associated with the user account or the extension ?

The pin is associated with the user.

Quote:
I have a user that is using a former employee's extension and there is an unknown PIN on his voicemail

Also how does this work for the voicemail message is that associated with the user login or the extension ? If its associate with the extension how do we clear this ?


Voicemail messages are stored with the primary extension. This means that when you reassign this extension to another user, he will inherit all messages, recorded invitations, etc. You can delete them either from Operator Client or via the voicemail IVR menus.

Best
Filip
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dave0

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[quote title=Filip Jenicek (Kerio) wrote on Fri, 15 February 2013 10:48]Hi David,

Quote:
Is there a way to clear the voicemail PIN on a user?

Administrator can change the pin for any user in the User edit dialogue. In addition, users can update their pin either in the Operator Client interface (formerly known as myPhone) or in the voicemail IVR menus.

Quote:
Is the PIN associated with the user account or the extension ?

The pin is associated with the user.

[
Ahh nice so the user actually forgot his PIN, it didnt carry over from the previous extension user ..

Also thanks for the tip on the pin reset in the admin GUI
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