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Home » Kerio User Forums » Kerio Connect » problem upgrading KOFF to 8.0 or uninstalling 7.3 (unable to remove KOFF client 7.3.1)
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derek_500

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Hi all,
On a new Windows 7 (32-bit) system I am not able to upgrade the KOFF from 7.3.1 to 8.0. I have a Windows 7 image with 7.3.1 on it that we use as the base for our builds.

We did have trouble with a few clients (but only a few) made from the same image when we upgraded our server to Connect 8.0 - most of the machines upgraded fine for the end users. Those that did not had to have 7.3 uninstalled while logged in as the local administrator (normally we use domain admin but the image was created off-domain so it can be added to the domain when the image is deployed). This is the first machine I've built with this image since we upgraded the server to 8.0 and I ran Outlook as the end user before upgrading, was prompted to autoupdate the KOFF which failed.

If I run the 8.0 KOFF installer as a domain administrator, the Kerio Updater service installs, but the installer for KOFF quits with no message at all. If I run the 8.0 KOFF installer as the local administrator, the KOFF installer gets a little further - actually starting the InstallShield Wizard. Unfortunately, it finishes stating that "The wizard was interrupted before Kerio Outlook Connector (Offline Edition) could be completely installed."

I also tried to run the 7.3.1 installer again, hoping for a clean install/uninstall, but it's installer just goes away with no error messages.

I have tried manually deleting the Program Files/Kerio folder after uninstalling the updater service. The folder deletes cleanly but the installer is still a no-go.

I'm stuck here. If anyone has ideas thanks in advance! I am assuming something has not uninstalled completely. My next step would be to wipe the machine and build the system from scratch instead of from my image, which will take several hours instead of a few minutes...

Thanks
-Derek
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sedell

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I've seen that happen where I couldn't install. The exe connector/updater installer would just quit with no message, the msi installer for just the connector would tell me the install was interrupted.

Something you can try to get a better idea of why it's failing is use the MSI installer from a command line and enable verbose logging:

msiexec /a <kerioInstaller.msi> /lv C:\temp\kerio_install.log


Do you happen to have MS Project or Visio installed? I've had problems in the past with the Kerio installer choking on both, but only on some machines.

Scott
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derek_500

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Hi Scott,

Thanks. No Project or Visio, Office 2010.

I downloaded the msi version and ran the command you gave above, and it just made a copy of the msi file where I told it to (C:\temp) as far as I can tell. The log showed a succesful completion. What are the /l and /v flags?

Thanks
-Derek
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derek_500

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I ran that command again and this time let it use the default C:\ location to install. It did not make a copy of the msi and appears to have successfully placed all of the files to Program Files\Kerio\Outlook Connecter etc. The log file doesn't contain any errors and ends with "Installation operation completed successfully."

However, the KOFF is not listed in Programs and Features, and does not appear in the Start menu. I also do not see Kerio available as an option in Outlook.

I tried running the msi and exe installers over that and still get the same results as before.

What's next?

Thanks
-Derek
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