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jkovalick

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I have several questions regarding music on hold

1. Our callers are reporting that the default music on hold is very loud. Is there a simple setting to reduce the volume of the music on hold?
2. If the answer to #1 is NO, then do we need to acquire new music files? Do you have free ones available?
3. Is it possible to disable music on hold?
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Filip Jenicek (Kerio)

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Hi,

there is not an option to reduce the volume. However as of Operator 2.1.0, the audio files are a bit more quiet. If you are upgrading from an older version and want to try the new files, click on "Restore Default Audio Files" under "Advanced" in the "Audio File Library". This will overwrite the old loud files with the new quiet ones.

In addition, there is an option to download the file to your computer so that you can edit it and upload it back.

It is not possible to turn music on hold completely off, but you can create a music on hold group with a silent audio file. The audio file can be found at http://downloads.asterisk.org/pub/telephony/sounds/asterisk- core-sounds-en-wav-current.tar.gz under "silence/10.wav".

You can also upload your own audio file and use it as music on hold.

Best
Filip
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jkovalick

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Thanks, I'll try to silent file for now.

We are currently on 2.0.3. build 1134 and only just installed and transitioned to the Kerio Operator box.
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blswjames

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Music utilizes a full sound spectrum, whereas human voice falls within a much narrower decibel range. (range, not volume.) The effect is that music always sounds louder, even though it may never actually peak above a certain amplitude.

Therefore, when creating or uploading MoH audio files, you should take care in setting the levels so that it sounds much quieter than you think it should. That way, the overall volume level will sound more consistent and you won't startle the listener with loud banjos or synth drums.

Another consideration to bear in mind is that the listener might have turned up their phone volume in order to hear someone who has a quiet voice.

So I usually suggest to folks that they either make their own quieter MoH, or just disable it altogether using the silent audio file.
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