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Chefpraktikant

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All users in our domain have been set up from scratch as we had a server crash.

We could retrieve local pst files from IMAP mail accounts. But the Kerio accounts pose a problem. We have several fdb files sitting locally in C:\Users\[username]\AppData\Local\Kerio\Outlook Connector\[name of profile]+[random crap in foldername]. We needed to access e-mails from the last weeks stored inside these files.

Is there any way to hook the fdb files temporarily or to import them to a temporary mail account? I would want to extract the mails and store them in a pst file.

Windows Server 2008, Windows 7 Clients, Kerio Connect

This question was asked in several threads in this forum but was never answered (for example here: forums.kerio.com/t/16575/moving-or-replacing-store-fdb) as far as my search in the forum took me.

Thanks
Jan
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Jonas Rodrigues (Kerio)

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Hi Jan,

Just wondering if you have any backups from Kerio Connect before the server crash?

If so, it is the best way to retrieve your emails.

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Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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Chefpraktikant

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Thank you Jonas,

our last backup of mails is from December 31. So we're missing two months of mails which is a pain but poses no major problems to our agency.

I was just wondering how to access the fdb files as "they are there".

And as in the other threads in this forum your leave the question open: Is there a way to access the Kerio fdb files? How would that possibly work and what is speaking against it? I think many users have this question.
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Lisa Lyons (Kerio)

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Hi, Jan

One thing you could try is to open the Outlook profile, when there is no network connectivity. Because the offline connector stores the local cache, it should open up what you have.

You can then export the mails to a PST, which you can use when you recreate your profiles.

Unfortunately you won't be able to reuse those profiles when connected to the network as the unique ID numbers (which we refer to as GUID's) will have changed. You can use the "Integration with Windows" option in Webmail to re-create your Outlook profiles with more ease.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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Chefpraktikant

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Hi Lisa,

thanks for your reply.

Yes, that's what we learned: Saving the mails while still not connected to the server is what we should have done Mad

And that's what we expected: That the unique encrypted ID is probably written in the registry and access to the .fdb files can not be reestablished once a user has a new profile.
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Jonas Rodrigues (Kerio)

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HI Jan,

I had similar experience in the past.

If you are not able to login with the old profile you can try that:

1)Create a new user account in Windows.

2)Edit the registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

You will find some folders where there are the user's profile settings.

Locate the string "Image profile path" for your new user and change it to point to the old profile path.

Keep in mind that your new user profile will need admin rights or the correct rights to access the destination folder.

Once you change there, when you login the new user account, you will be able to open up Outlook and export the emails to a PST file.

Please note that it is a work around used by me in the past.

* Kerio will not be responsible for any data loss, using this workaround at your own risk *

Let me know if it helps.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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Chefpraktikant

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Thanks Jonas,

sounded like a good idea and I gave it a try tonight - on my own risk of course. I'm no computer admin but understand very well what you're up to. Your explanation is brilliant and everything went fine. Mostly.

I "bent" the "ProfileImagePath" to the old user directory and logged in as the temporary user. But I had a freshly installed profile and a "blank" Outlook - no mail accounts.

Did I miss something? Like also changing the "CentralProfile" in the user's "ProfileList" or running the KerioConnect setup for Outlook?

I would give it one last shot.

Thanks
Jan
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Jonas Rodrigues (Kerio)

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Hi Jan,

When you say "logged in as the temporary user" did you actually load the old user profile or was it a temp profile?

It sounds like you haven't given the correct rights for the new user to access the old folder's user perhaps?

To make it easier give admin rights for the new user just to get the email from the old profile. I think should be it.


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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Chefpraktikant

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Too bad, doesn't work.

I created a user local and created one in the Active Directory
I gave the user admin rights.
Do I have to log in as the new user and do the regedit afterwards?
When do I start Outlook the first time? Before or after regedit?
Should all Outlook seetings "be there" then? Or do I have to creat accounts?

Sorry I'm no admin but thanks for your help anyway. May others benefit from this post!

Regards
Jan
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Jonas Rodrigues (Kerio)

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Hi Jan,

The idea is :

1) Create new user;
2)Edit registry, so you will make the new user be redirected to open the old profile.
3) Once you login as the new user after the registry change if the registry was edited correctly and the old user's folders are still in place it should work.

If the registry changes are successful you will be able to load to full old profile, it means Outlook will have profile set as before.

Also make sure the registry entry that you are editing is correct for your version of OS, google might help you finding it.

I hope it helps.


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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nhoague

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Bump.

Did you ever figure out how to do this?

I have now a customer who deleted their entire Outlook profile and of course they NEED their email data. It is not on the server because we deleted the old account already.

I have their old Kerio directory complete with all .FDB files, but desperately need to get access. Ideas?! They were on 7.4.1.
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nhoague

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Perfect. I also contacted support and got it going.

Thanks!
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phenyll

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I have problems with adoptDB:

I chose version 7_1 because i use 7.1.3 KOC on my Client.
Once i try to start the process it gets interupted somehow and stops y telling that AdoptDb_7_1.exe doesnt work anymore. I started console as Administrator and followed the steps of the article very carefully.

Any Ideas of how to get that fixed? I have kind of a urgent need for my calendar data hidden in the .fdb-file..

Console Output:

c:\Users\mitarbeiter\AppData\Local\Kerio\Outlook Connector\Outlook.5EA85E77-6D89
-4487-ADD9-1442C5F3D0C1\DbAdopter>AdoptDb_7_1.exe /profile=Outlook
Opening MAPI profile 'Outlook'
Retrieving database name from MAPI profile
Database name is 'Outlook.EDB8CD03-DFE6-4DE1-814A-9DEBF5A0571A'
Connecting to KoffBackend
Retrieving list of stores
Handling of store #0
Gidza

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Hi
Did you manage to get a solution or work around this ?Im also stuck with orphaned .FDB files for KOFF 8.4.
Your help willbe much appreciated.













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