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Riddick

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Hi! I'm very happy using KO as a pbx. But what it realy needs is rich and flexible call statistics. I wish to make lots of different reports but i can't do this using just call history.

1. For example, i need to know how many calls each operator processed for the selected period (in queue). When the queue is used there is no records in history like <incomming number> -> <operator's number>, there is just <incomming number> -> <queue number>, that's realy uncomfortable.

2. The same is with IVR. If i transfer a call to the IVR's number first, there is only its number in history.

3. Incomming/outgoing calls for chosen period, it just must be.

4. Export to .csv is awful. Every time KO makes me download the whole file with tens of thousands of records. Then i have to waste an hour to format them for analizing in excel. Excel export and "choose period" needed!

5. And the most important feature is answered/not answered calls.

Thank you and hope to see theese features in recent release.
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Petr Dobry (Kerio)

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You may try this tool OrderlyStats - http://www.orderlyq.com/statistics.html?hasAsterisk=true. It gathers a lot of statistics from the Asterisk/Operator queue.

Petr Dobry
Product Development Manager | Kerio

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88fingerslukee

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Can you install this on the KO server itself or do you have to install it on a different server?

[Updated on: Mon, 11 March 2013 18:54]

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Petr Dobry (Kerio)

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We haven't tried that, but my guess is no. OrderlyStats runs in Java which is resource consuming.

Petr Dobry
Product Development Manager | Kerio

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scottdube

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The real answer is to make the call records available other than via the very limiting API. Stream CDR on a port or allow use of additional "core" asterisk modules. come on guys it can't be that hard. You have to want to do it though.

Thanks for listening.

Scott
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Vladimir Toncar (Kerio)

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Hi,

This is not a question of "if" but "when". Would providing detailed call information be a strong selling point? Any opinions on that, anyone?

Scott, did you have a look at the AMI?

Vladimir
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88fingerslukee

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Vladimir,

Anything that makes the product better is a strong selling point. I don't think it is necessarily something that you can based your marketing strategy on, but it's the type of thing that keeps users.

Robust reporting is something that needs to exist to help with troubleshooting. It's extremely painful to troubleshoot call problems when you have very limited information on the call.

In my opinion, this really should be a priority.
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ESP Projects

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I agree, call statistics are really important to us. I don't see why we should have to pay for third party software to extract information that is already in the database!

I love the product, but reporting really lets it down unfortunately. We are a kerio reseller but without these kind of features, it is a difficult sell....
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iluwka

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support the topic
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scottdube

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Yes detailed call reporting is a strong selling point. It was one of the things that kept me from going with operator sooner. In fact I would not have made the switch to operator yet if my phone system server had not died unexpectedly. CDRs are very important!

Thanks and sorry it took so long for me to get back to you on this!

Scott
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iluwka

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set OrderlyStats, until the demo mode seems to be clear, but there is one thing but can not see the story of the call to the installation of CDR, this option is not satisfied.
Can tell what else can I try?
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ESP Projects

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Can anyone provide instructions on how to install OrderlyStats onto the Kerio box?
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iluwka

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ESP Projects wrote on Fri, 17 May 2013 15:28
Can anyone provide instructions on how to install OrderlyStats onto the Kerio box?


I installed on a separate server
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iluwka

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I up this topic again, anybody found some way to collect statistics for incoming calls to operators?


Апаю топик, кто-нибудь нашел способ сбора статистики входящих вызовов по операторам?

UPD

not to create a new topic, you can set so that the CDR was recorded in MySQL?

[Updated on: Fri, 14 June 2013 12:35]

Filip Jenicek (Kerio)

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Hi

The mysql module is currently not supported. You can use the Operator's API calls to pull call history from Operator (preferred) or read the sqlite cdr file over ssh.

Best
Filip
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