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joapalmer

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When a user try to view his Sent email folder in Outlook 2010 he gets the message (on a grey background where the email list normally is):

Quote:
Can't show folder


I tried to empty the cache also. Weird also that the Kerio settings seem to be gone from Tools>Options menu, even though Kerio Offline Connector still is the only installed account in the client.

Of course I verified that the sent folder still exists, webmail client shows a long list of sent emails, and also the last sent emails from Outlook - I can confirm that the Outlook client saves sent mail in the same sent folder but can't show them.

Please help!

[Updated on: Wed, 20 March 2013 10:40]

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joapalmer

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This issue is now resolved.

  1. In the server admin, reindex user
  2. In Outlook, clear cache
  3. Restart Outlook
  4. All folders resynced and now Sent items shows again.


Regards
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