Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Outlook 2010 Sent folder empty

Messages: 25
Karma: 1
Send a private message to this user
When a user try to view his Sent email folder in Outlook 2010 he gets the message (on a grey background where the email list normally is):

Can't show folder

I tried to empty the cache also. Weird also that the Kerio settings seem to be gone from Tools>Options menu, even though Kerio Offline Connector still is the only installed account in the client.

Of course I verified that the sent folder still exists, webmail client shows a long list of sent emails, and also the last sent emails from Outlook - I can confirm that the Outlook client saves sent mail in the same sent folder but can't show them.

Please help!

[Updated on: Wed, 20 March 2013 10:40]


Messages: 25
Karma: 1
Send a private message to this user
This issue is now resolved.

  1. In the server admin, reindex user
  2. In Outlook, clear cache
  3. Restart Outlook
  4. All folders resynced and now Sent items shows again.

Previous Topic: Caldav sync not working on ios
Next Topic: iCal double attendees (aliasses) issues
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Fri Sep 21 22:20:22 CEST 2018

Total time taken to generate the page: 0.72801 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.