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lark

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Hi

This is a statement by Kerio's global PT manager ( Tue, 12 March 2013 00:00 [message #100091] ):

"The Kerio Operator Softphone is available from the Apple App Store and the Google Play Store for $8.99. It is designed to work with not only the Kerio Operator IP PBX or any other SIP based VoIP service."

Well, we got it from the PlayStore, but have not been able so far, to get it to connect to an arbitrary SIP-provider - we simply wouldn't get past the 'Provisioning-URL'. We want to use the Kerio Softphone the same as we use Acrobits' Groundwire or Softphone.

I've searched all over, but couldn't find neither a Kerio manual nor any other description.

Thanks a lot for any help.

Sam

[Updated on: Sat, 30 March 2013 10:50]

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Vicky

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Hi Sam,

We do have a KB article to help with getting the Kerio Operator softphone to work:

http://kb.kerio.com/1320

Not sure if you have seen the above article but go through it and see if this helps with getting your softphone setup.

All the best,
Vicky
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lark

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Hi Vicky,

Thanks a lot for your answer.

And: Yes, I've seen that KB entry.
Unfortunately, it doesn't tell how you can configure the softphone without a provisioning URL.
That's the point: I need to configure a non-Kerio provider.
I'd like Kerio to post a manual for the softphone, that'd be the easiest and most efficient answer, wouldn't it?

Cheers,
Sam
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Vladimir Toncar (Kerio)

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Hi,

If you need to configure, you need to skip the provisioning login screen. Kerio Operator Softphone is a white-labeled Bria, so the Bria's manual applies to it.

Vladimir
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lark

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Thanks Vladimir, for pointing Bria out to me and as well for the link.
Unfortunately this didn't help either: I simply don't reach the point where it connects to the account.... it tries for a long time and then, times out.
The manual doesn't correspond to the Kerio-labeled version of this software. Furthermore, I tend to think that it might be broken for usage of non-Kerio SIP-accounts.
Although, I must say, that in the meantime, I've got a Kerio Operator server set-up and am able to connect to those account using all sorts of different clients (iPhone, Android, Mac, ... ) but NOT with Kerio Softphone.
I'm really at a loss here and also very much frustrated.
Nothing goes together, no current documentation, no real help - what a drag!

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Vladimir Toncar (Kerio)

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What is the network connection between Operator and the softphone? Wifi? 3G? Any firewall in between the two?

When connecting Kerio Softphone to Operator, are you using the softphone autoprovisioning or are you configuring it manually?

Vladimir

[Updated on: Tue, 30 April 2013 13:32]

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lark

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Hello Vladimir

and thank you.

The firewalled environment is WiFi - no problem with a lot of other softphones for iPhone, Android, Mac, ....
I was trying to get 2 different scenarios to setup:
- auto provisioning
- manual setup

For the first one, I don't know what needs to be done on the Operator and also I don't know the correct URL.
The second simply doesn't work. The account never connects and I always get this Login-Screen.

Sam
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