Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Connect Client doesn't load (empty page)
  •  
Machete

Messages: 262
Karma: 5
Send a private message to this user
Hello, running 8.0.2 - and the new Connect Client doesn't load.

When I login via: mydomain/webmail/login
I'm redirected to: mydomain/webmail/index2.html

I get a blank webpage - attached is the source code of index2.html from within Chrome (view page source). I get the same problem within IE10. And iOS Safari.

I can manually change the URL to webmail/index.php and the old client loads just fine.

In the admin interface, I have Default Web Client set to: Last Used
What's interesting, is that no one ever used the new client, however it's still defaulting to that URL upon login. The expected behavior would be to default to the old client since that was the last used in 7.4.3 and then users can chance on their own to the new client.

  • Attachment: index2.txt
    (Size: 1.58KB, Downloaded 292 times)

[Updated on: Wed, 03 April 2013 16:26]

  •  
Machete

Messages: 262
Karma: 5
Send a private message to this user
BUMP - Anyone have any ideas?
  •  
Lisa Lyons (Kerio)

Messages: 175
Karma: 8
Send a private message to this user
Hi, Machete

What happens if you use the IP Address, instead of the host name? And if you log on locally from the server that Kerio is running on? Are you able to get a login screen there?

Thank you.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
  •  
Machete

Messages: 262
Karma: 5
Send a private message to this user
Hi Lisa,

I always get the login screen - once I enter my crendentials, I am redirected to: mydomain/webmail/index2.html which comes up blank on the screen - but there is html loading. (See the source code I provided in the original post)

Both the private IP and public IP give me the same result. Different accounts, same result.
  •  
Jonas Rodrigues (Kerio)

Messages: 262
Karma: 22
Send a private message to this user
Hi Machete,

I would suggest you to submit a support incident with our Technical Support team at:

http://www.kerio.com/support

They might need to analise your logs to see whats going on. I had a similar case once, where we found out that calDav.db was corrupt and it caused the issue. Webmail 2 (the connect client) uses this file.

All the best,


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
  •  
Machete

Messages: 262
Karma: 5
Send a private message to this user
Jonas Rodrigues (Kerio) wrote on Tue, 16 April 2013 06:16
Hi Machete,

I would suggest you to submit a support incident with our Technical Support team at:

http://www.kerio.com/support

They might need to analise your logs to see whats going on. I had a similar case once, where we found out that calDav.db was corrupt and it caused the issue. Webmail 2 (the connect client) uses this file.

All the best,



Jonas thanks for your reply. Can you confirm this is a bug with the Connect software? I hope you understand I don't expect to pay to have Kerio fix this and given that your support is no longer free if it's not a bug - I'm using the Self Help methods described on the Support Page.
  •  
Lisa Lyons (Kerio)

Messages: 175
Karma: 8
Send a private message to this user
Hi, Machete

You actually get 2 free incidents during each year of software maintenance, so if you have not used them up, I would second Jonas' suggestion to contact Support.

Without investigation, we cannot categorically say if something is or is not a bug before a ticket is raised.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
  •  
Machete

Messages: 262
Karma: 5
Send a private message to this user
Whatever this bug was, it was fixed in v8.1 build 1304.
  •  
Lisa Lyons (Kerio)

Messages: 175
Karma: 8
Send a private message to this user
Glad to hear it! +1 rep for you, and thank you so much for the update post! Smile

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
Previous Topic: Blackberry Z10
Next Topic: ipad client XMMP
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sun Nov 19 11:43:05 CET 2017

Total time taken to generate the page: 0.00505 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.