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dschuel

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Hello,


just updated to 8.1.0 Jabber works well.. but how can I get filetransfer (picture) get to work ?

thank you very much !

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Vicky Tripp (Kerio)

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Hi,

I have tested this with Messages (iChat) on a 10.8 machine and all you need to do is drag the picture file into the conversation window where you would normally type and drop the file in there. I tested this with a colleague using a different XMPP client and the jpeg went across fine to him.

All the best,
Vicky

Vicky Tripp
Kerio Technical Support Engineer
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chewett

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We have upgraded to 8.1.1 and are also unable to send graphics through Apple Messages (both Mac's on 10.8.3). Other then sending files everything seems to be working fine. Sending files is a necessity for us however. Using our iChat server we have no problem sending files through iChat. Please advise.
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Tomas Skoda (Kerio)

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Hi,

Files are transferred directly between IM clients. XMPP server serves only for transfer negotiation.

Lets say you want to send a file from client A to B. The client A sends to client B its IP address and a random port (during negotiation). Than the client B (the receiver) is connecting to client A (the sender) on that port to literally download the file. Check that:

- the client B is able to ping client A ip address
- the client A is able to receive incoming connections on a random port (check your personal/net firewall settings to allow it)

Cheers,
Tomas Skoda
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chewett

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Ok I understand that, but can you explain why we don't have this same problem when using iChat with the same clients when connecting through Apple's iChat server ? Same iChat software, same Macs, same users. There must be something misconfigured ?
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chewett

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<- the client B is able to ping client A ip address>
Yes we are able to Ping each other no problem
<- the client A is able to receive incoming connections on a random port (check your personal/net firewall settings to allow it)>
Neither machine have personal Firewalls turned on.

To reiterate. All of our Macs can transfer files fine when using the OS X iChat server. When we connect the exact same machines and iChat clients using our Kerio Mail server we are not able to transfer files. The File Transfer window simple says "Failed". Any other ideas ?
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Tomas Skoda (Kerio)

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Enable IM debug log (if no log entries with {im} [external] prefix begin to display server restart would fix it). Try to send a file from machine A to machine B. Search debug log for <streamhost jid="sender username" host="machine A ip address" port="machine A random port" /> records. Try the following:

1. Ping the announced 'machine A ip address' from machine B. Is it possibble?
2. Telnet the announced 'machine A ip address' on 'machine A random port'. Is it successful (does it say connected)?

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wooster101

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We have the exact same problem

We used Apple iChat server (10.6.x) and OpenFire (open source XMPP server) before and we have had no problem sending files over these with iChat / Messages in the same network and over internet when working from home

Firewall settings are the same. LAN is same. Only thing changed is the Kerio IM server

Trying on our local LAN at the office fails between 2 computers. Firewalls are off

1. Ping the announced 'machine A ip address' from machine B. Is it possible? - Yes
2. Telnet the announced 'machine A ip address' on 'machine A random port'. Is it successful (does it say connected)? - No. With all firewalls off on both machines in LAN this does not show any connection.

Below is a log from yesterday when trying from "home" to "home" with a co-worker

[25/Sep/2014 23:27:38][4445491200] {im} [external] Recv 83.254.197.179:33040 iq type="set" id="iChat_45956AA1" to="user2@domain.com/Familjens MacBook Air"><query xmlns="http://jabber.org/protocol/bytestreams" sid="sid_520CF466"><streamhost jid="user1<_at_>domain.com/user1s MacBook Pro Retina" host="192.168.70.107" port="55988"/></query> </iq> (IOService.readData)
[25/Sep/2014 23:27:38][4445491200] {im} [external] Send 185.19.248.36:40693 <iq xmlns="jabber:client" id="iChat_45956AA1" from="user1@domain.com/user1s MacBook Pro Retina" to="user2@domain.com/Familjens MacBook Air" type="set"><query xmlns="http://jabber.org/protocol/bytestreams" sid="sid_520CF466"><streamhost host="192.168.70.107" jid="user1<_at_>domain.com/user1s MacBook Pro Retina" port="55988"/></query> </iq> (IOService.writeData)
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