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Home » Kerio User Forums » Kerio Operator » Operator 2.1.0 loses interfaces (After restart interfaces dead and cannot be reconfigured)
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GazzaBot

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Hi,

My sales lady complained this morning that customers have to repeat themselves as the line keeps cutting off - the customer said she keeps fading then coming back.

I then restarted the Operator system via the Web console and after that no calls could be made (only internal to extensions).

I check the Call Routing page and it just says Loading at the top - I can see the Outgoing config but the interfaces / Incoming on the left side stays blank - then the pop-up comes 'Server not responding'. I can still go to other parts of the Web GUI like extensions etc.

We had this problem after upgrading to 2.1.0 - I had to re-install 2.0.3 then set interfaces to default and then upgrade to 2.1.0 then config the interfaces.

Problem is I cannot restore my user, extensions, Auto Attendant scripts etc so I have to re-configure the entire Operator system.

Has anyone else had this issue?

We went live with it finally on Friday 26 April after over a year of playing around with it and we cannot use the system if it is this fragile.

Thanks
Gary
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Vladimir Toncar (Kerio)

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Hi,

Can you provide more information about your setup? Do run it in a virtual appliance or a real HW? If you experience the issues again, please send our support information file (from the System Health screen) to me at vtoncar at kerio dot com.

Vladimir
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eulses

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we had also a lot of problems with the version 2.1.x - it is not working properly ...

we got back to 2.0.3 - all is fine ...
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Vladimir Toncar (Kerio)

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@eulses,

Should you have some logs or packet dumps from the time your were running 2.1, we would be very much interested in obtaining them.

Vladimir
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GazzaBot

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I resolved my problem by installing 2.1.1 patch 1 - I then restored a working backup and it is all working fine now.

Gary
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