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fishtech

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Hi,

We have a couple softphones that were working great that are no longer working when dialing internal numbers.

At the end of last week I changed Configuration > Provisioned Phones > Softphones > Dialplan configuration to add a rule to dial 9 for outside numbers.

However, I could not get it to work how I wanted at the time. I deleted the rule.

However... now, each internal call on a softphone now gets the error 'Service unavailable 503'. But, external calls can be made without adding a 9.

It looks to me like I was able to delete the rule in the gui but the rule remains in place 'behind the scenes'.

If I activate SIP logging in the debug log and make a call to a local extn with softphone I can see lots of lines referring to 9 + extn number, such as the following example lines when I call extension 503:


debug-2.log.txt:53: [06/May/2013 17:47:23] {sip} asterisk[2614]: VERBOSE[11240]: chan_sip.c:25682 in handle_request_do: #012<--- SIP read from TLS:166.147.124.190:47825 --->#012INVITE sip:9503@phones.mycompany.com SIP/2.0#012Via: SIP/2.0/TLS 166.147.124.190:47825;rport;branch=z9hG4bKPjtl.rn6R2cTYvCEK8 V26fhSygSHhLwxG5;alias#012Max-Forwards: 70#012From: "john doe" <sip:509p1@phones.mycompany.com>;tag=aU5yaJfCmRcI32uiolVZCD6VdPYvjk.N#012To: <sip:9503@phones.mycompany.com>#012Contact: <sip:509p1<_at_>166.147.124.190:47825;transport=TLS;ob>#012Call-ID: 8ig4nMAp6cZnLYe.mDHHC6slbEC1Kb9w#012CSeq: 24115 INVITE#012Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS#012Supported: replaces, 100rel, timer, norefersub#012User-Agent: Kerio Operator iOS 2.3.4#012Content-Type: application/sdp#012Content-Length: 495#012#012v=0#012o=- 3576865643 3576865643 IN IP4 10.9.223.135#012s=cpc_med#012c=IN IP4 10.9.223.135#012t=0 0#012m=audio 4006 RTP/SAVP 3
debug-2.log.txt:53: [06/May/2013 17:47:23] {sip} asterisk[2614]: VERBOSE[11240]: chan_sip.c:25682 in handle_request_do: #012<--- SIP read from TLS:166.147.124.190:47825 --->#012INVITE sip:9503@phones.mycompany.com SIP/2.0#012Via: SIP/2.0/TLS 166.147.124.190:47825;rport;branch=z9hG4bKPjtl.rn6R2cTYvCEK8 V26fhSygSHhLwxG5;alias#012Max-Forwards: 70#012From: "john doe" <sip:509p1@phones.mycompany.com>;tag=aU5yaJfCmRcI32uiolVZCD6VdPYvjk.N#012To: <sip:9503@phones.mycompany.com>#012Contact: <sip:509p1<_at_>166.147.124.190:47825;transport=TLS;ob>#012Call-ID: 8ig4nMAp6cZnLYe.mDHHC6slbEC1Kb9w#012CSeq: 24115 INVITE#012Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS#012Supported: replaces, 100rel, timer, norefersub#012User-Agent: Kerio Operator iOS 2.3.4#012Content-Type: application/sdp#012Content-Length: 495#012#012v=0#012o=- 3576865643 3576865643 IN IP4 10.9.223.135#012s=cpc_med#012c=IN IP4 10.9.223.135#012t=0 0#012m=audio 4006 RTP/SAVP 3
debug-2.log.txt:59: [06/May/2013 17:47:23] {sip} asterisk[2614]: VERBOSE[11240]: chan_sip.c:4240 in send_response: #012<--- Reliably Transmitting (NAT) to 166.147.124.190:47825 --->#012SIP/2.0 401 Unauthorized#015#012Via: SIP/2.0/TLS 166.147.124.190:47825;branch=z9hG4bKPjtl.rn6R2cTYvCEK8V26fhS ygSHhLwxG5;alias;received=166.147.124.190;rport=47825#015#01 2From: "john doe" <sip:509p1@phones.mycompany.com>;tag=aU5yaJfCmRcI32uiolVZCD6VdPYvjk.N#015#012To: <sip:9503<_at_>phones.mycompany.com>;tag=as1653ce08#015#012Call-ID: 8ig4nMAp6cZnLYe.mDHHC6slbEC1Kb9w#015#012CSeq: 24115 INVITE#015#012Server: Kerio Operator#015#012Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH#015#012Supported: replaces, timer#015#012WWW-Authenticate: Digest algorithm=MD5, realm="asterisk", nonce="2660aba7"#015#012Content-Length: 0#015#012#015#012#012<------------>
debug-2.log.txt:74: [06/May/2013 17:47:23] {sip} asterisk[2614]: VERBOSE[11240]: chan_sip.c:25682 in handle_request_do: #012<--- SIP read from TLS:166.147.124.190:47825 --->#012ACK sip:9503@phones.mycompany.com SIP/2.0#012Via: SIP/2.0/TLS 166.147.124.190:47825;rport;branch=z9hG4bKPjtl.rn6R2cTYvCEK8 V26fhSygSHhLwxG5;alias#012Max-Forwards: 70#012From: "john doe" <sip:509p1@phones.mycompany.com>;tag=aU5yaJfCmRcI32uiolVZCD6VdPYvjk.N#012To: <sip:9503<_at_>phones.mycompany.com>;tag=as1653ce08#012Call-ID: 8ig4nMAp6cZnLYe.mDHHC6slbEC1Kb9w#012CSeq: 24115 ACK#012Content-Length: 0#012#012<------------->



Please advise,

Thanks,

ft.

[Updated on: Tue, 07 May 2013 00:03]

  •  
Filip Jenicek (Kerio)

Messages: 1094
Karma: 80
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Hi,

you need to restart the phone application first. If you have an iPhone, make sure to kill the app from the tasks switcher. In case of an android, there is an Exit option in the context menu.

The next time you log in, the application should be provisioned with the updated settings. You can verify that by going into settings and opening the Dialplan (Number prefixes) menu. Items in there should be 1:1 to the ones in Operator.

Filip
  •  
fishtech

Messages: 617
Karma: 13
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Hi,

I have removed and re-added the iPhone at Configuration > Provisioned Phones > Softphones.

I have restarted the app on the iPhone using the task switcher.

I have rebooted the entire phone.

I have unregistered/re-registered the account within the softphone app.

I have also restarted the Kerio Operator box.

The rule is still in place on the iPhone in Dialplan (Number prefixes).

Thanks for the info about Dialplan (Number prefixes) - I can remove the rule manually from there.

Thanks,

ft.

[Updated on: Tue, 07 May 2013 15:18]

  •  
Filip Jenicek (Kerio)

Messages: 1094
Karma: 80
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Hi

We were able to reproduce it. When removing the last dialplan rule, this change was not propagated to the soft phone.

Erasing the rule manually fixes it.

Thanks for the thorough description,
Filip
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