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CaptainPeacock

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Apologies if this thread has been raised and solved previously - I did try to look but there are hundreds of previous threads so I may have missed it. I have been using Kerio Connect for about a month and today, for the first time, I used Outlook 2007 to connect to my mail server (I find it easier for filing old e-mails and for working offline).

Unfortunately using Outlook seems to have had the effect of clearing my Inbox completely - I assumed they would run in parallel like Outlook and Gmail can. I now have all my incoming e-mails in my Outlook Inbox and all my Sent Items in Kerio Connect. It's a mess.

I did try to do a better migration but the Kerio Outlook Connector installation consistently fails ("Error 28102 - Unsupported version of Microsoft Outlook was detected").

Is there anything I can do to sync Outlook and Kerio Connect from now on without losing my Inbox e-mails from Outlook or my Sent Items from Kerio? Many thanks.
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CaptainPeacock

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And now - after I had to uninstall the Kerio Outlook Connector add-on because it insisted on trying to upgrade and download every time I opened Outlook - I cannot even open Outlook at all: "MAPI was unable to load the information service KOFMSP.dll. Be sure the service is correctly installed and configured". If anyone has any ideas I'd be most grateful. Thanks.
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Jonas Rodrigues (Kerio)

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Hi David,

I'm assuming that you used pop3 account to setup your email. That's why Outlook downloaded messages to your Outlook and deleted from the server. That's the default behaviour.

You are not able to install KOFF (Kerio Outlook Connector) on your Outlook 2007 because it probably does not have SP1 installed. Please see :

http://www.kerio.com/connect/requirements -- End User Tab.

Please install Office 2007 SP1 and try to reinstall your KOFF.

All the best,




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