Home » Kerio User Forums » Kerio Connect » Mac Outlook missing messages, Entourage as well..

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Hi. Kerio connect 8.1.0, Mac server (MT Lion).

I have a user, Mac Mountain lion. He had an issue with Entourage. Every once in a while an email would not appear. It would be on his iPhone and in Webmail but not in Entourage. I updated him to Outlook 14.3.2. All was well for a while but now the issue has reappeared.

I have about 25 users on Outlook. Only one has this issue.

Any clues?

Pavel Špalek (Kerio)

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Does a new message appear after Outlook restart?
If you right click the INBOX folder and select "Synchronize Now", does it help?
If you right click the INBOX and select "Folder Properties" -> "Empty cache", does it help?
Is the iPhone synchronized using ActiveSync or IMAP?
Any messages in server log?
If the protocol used is EWS, send us these logs: http://kb.kerio.com/article.php?id=1053

Pavel Špalek
developer - Kerio Connect
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