Home » Kerio User Forums » Kerio Connect » ActiveSync Samsung GTS5830 (gaxaly S4)

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I try to connect smartphone Samsung GTS5830 (Samsung galaxy S4) but we have some problems.

In log, we have : "ActiveSyncRequest::Execute: Access denied for device validate (user: xxxxx<_at_>xxxx.com). The device 'SAMSUNGGTS5830' isn't supported in this version

The version of Kerio is 7.1.3 build 2461.

I try to change the variable "AllowUnsupportedDevices" to "1" but it doesn't work.

How i can do ? Upgrade version ?

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Have a look at the supported devices on KC8.1 and see if it is included. You can then update your KC.

If not, you can also try third party Mail client and see if that works. We have one person using HTC one and his doesn't work.. some authentication issues, but having a different mail client worked.

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I use carddavsync and caldavsync and imap push on my Galaxy S3 Mini and I´m so happy with my battery lifetime.

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have you done it correct? Via web admin you can just tick "allow unsupported devices" instead changing any files.
mlee (Kerio)

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Please upgrade to latest version first.

PTSD. BP. OCD. ASPD. BPD. Certified.
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