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mrralan

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Our company has groups of Public Contacts in Kerio.
For Example a group with all of A Company's employees, a group with all of B Company's employees, etc.
We are running Kerio version 8.1.0 and the user that is having issues is running Outlook 2010.
The issue is that one certain public group, let's say Company B, is missing when the user goes into the address book when trying to compose a new email.
The user can see that specific public group contact in the public folders, but when the user goes to compose a new email message and the user clicks on the To button and the address book appears, that specific group does not show up in that list.

The user said it happened when we updated from Kerio version 7.3.1 to 8.1.0.

Any suggestions on how to fix this???
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Charles B

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Are they actual 'public folders' of type=contacts? if so, then it's kind of a long shot, but have you re-indexed your public folders? Kerio Admin > Configuration > Domains > Public Folders (lower right corner) > Reindex.

It could be an Outlook Sync issue, you could try to reset the contacts sync. In my Outlook 2010 client it is: Right-click on the contacts list, pick properties, Folder Synchronization tab, Reset Synchronization button.


Ive had similar issues when it has taken a while to sync groups that are used as contacts from my Active Directory server, and then with actual public contacts folders taking a while to catch up in Outlook.

Mid 2015: Quit Kerio and moved to Exchange 2013 and Meraki.
Kerio Control 8.4.0--Used since it was WinRoute, many years ago
Kerio Connect 8.4.0 on Ubuntu. Bought Connect just in time for the switch to NO SUPPORT(aka pay for support). Not. Happy.
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