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Home » Kerio User Forums » Kerio Connect » send/receive stops working with KOFF in Outlook 2013
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keriojet

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Steps to repro:

1. Install Outlook 2013.
2. Install KOFF connector.
3. Watch as Send/Receive does not work.
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CPAS

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I am experiencing the same. How do I resolve this problem?
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Neil Whiteside (Kerio)

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Hi,

Could I check which version of Kerio Mailserver you are running? Ideally it should be at least v8.1.1

Secondly, after you installed Outlook, you should run Outlook first before installing KOFF. When you run it, skip the steps to set up a mail account. This installs and configures the MAPI service. Once that has been completed, close Outlook, install KOFF and set up a new profile as per our KnowledgeBase instructions.

I hope this helps.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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keriojet

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This was fixed by a Microsoft hotfix (subsequently released via Windows Update channel).

The kb article for the hotfix is 2878323: http://support.microsoft.com/kb/2878323/EN-US
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