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Home » Kerio User Forums » Kerio Control » Clients Emails with no relationship between each other are being mashed together. (Emails are being combined.)
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gyoza

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(We are a reseller)

Clients Emails with no relationship between each other are being mashed together.


Here is a message from the client, Names have been changed to protect the innocent.

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Over the past week or so, Shaquanda has come to me with some strange issues with her email I have never heard of before.

Its really hard to nail down and say THIS IS WHAT'S HAPPENING, mainly because its a little different every time.

List of issues we've noticed:

-She received an email from Samuel L Jackson about an email that was sent from Shaquanda to Mr. Jackson. The content of that email was something Shaquanda had sent over a year ago to NOT Mr. Jackson.

-She received an email that attached itself to a thread (in Mail) of totally unrelated emails.


I performed a rebuild of her inbox in MAIL, which seemed to fix the issue. But whatever is causing the issue seems to come back after every rebuild.

Shaquanda is using MAIL for Mac OS X.

Shaquanda has seen instances in her inbox and sent box.

- Info from Shaquanda.

I believe the easiest way to describe it is that my computer computer is haunted.

Since Monday, June 24th, my email has intermittently changed the body of an email with the header from another. For example, on Monday, I received a mass email from Redbook advertising ways to wear long hair yet the body of the email contained information from an email from Shaquandas Boss which he had sent weeks ago.

On that same day, I received a mass email from another site but the body was a forward of an email I had sent in 2012.

Today, the problem is slightly different. I have sent and received a few emails - both internally and externally.

The ones I sent AND received suddenly seem to have additional emails in the chain with the same "re" category name, but the body of the email is an old email I sent to different parties about different topics.

When I attempted to hit "reply" to the weird emails last week, it would reply to different parties. Now, when I hit reply, it goes to the normal person it should and there's no evidence of the weird email.

I would list the addresses but there's nothing in common with them other than me. Some were spam, some direct messages some internal group emails. I have noticed that many of the phantom emails seem to be ones I sent on 8/24/12 if that makes a difference.

And even though the phantom emails are showing up as having been sent, they're not actually being re-sent.

[Updated on: Thu, 27 June 2013 22:08]

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fishtech

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Should this be in the Connect forum rather than Control forum?

Thanks,

ft.
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gyoza

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Shoot, you're right. Thanks.
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