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cubalibre83

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Good morning to everybody!

In the last few weeks, when we trying to access our Kerio Mail server webmail or administration panel, the request times out.
After a few second or minute, re-typing the address, the webmail or admin panel, appears.
This happens often, but not every day, and I don't know why.
At the same moment in which the panel does not appear, the server is still online and accessible from remote desktop or software like teamviewer.
For this reason, I think about some kind of problem in Kerio Mail program.
Can someone give me some guidance?
How can I empty the log file? I would try to see if it is useful.
Thanks for all.

Manuel
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Lisa Lyons (Kerio)

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To empty any Kerio log file, just right click (Ctrl + click if you're on a mac) in the log file itself, and then clear log.

Let us then see what the Warning, Security and Error logs report when this next happens.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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cubalibre83

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Thanks Lisa,
I emptied all the log files, because the debug log file was 23GB, but the problem seems to persist.
I also opened a call for assistance to verify that there is not a connectivity problem.
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cubalibre83

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Fastweb tell me it's not a connectivity problem.
I don't understand what the problem may be due: if in one moment the kerio panel appears, after five minutes don't appears.
Any idea?
Thanks to everybody
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cubalibre83

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I tried to update to the latest version of kerio connect.
in the first minutes the system worked properly, after a few minutes the webmail and administration panel are back offline, and then only sometimes appear.
I really don't know what I could do even.
the problem may be the firewall zyxel zywall 2 behind which kerio server is configured?

[Updated on: Thu, 18 July 2013 09:03]

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Lisa Lyons (Kerio)

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Hi, CubaLibre

I think this should be raised as a ticket with support, as they will be able to help you with a more one-to-one investigation of the problem.

I only have one other suggestion, which is when this happens, what happens if you log on using the IP Address, or logging on on the mailserver itself using the localhost address?

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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cubalibre83

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Hi Lisa,

I tried this morning to connect via localhost, and the system will always work properly, while still giving problems via the Internet.
I am increasingly convinced that it might be a problem with the firewall, because the data line is always online, and there is no packet loss.
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Lisa Lyons (Kerio)

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I'm inclined to believe it's the firewall, too, due to the fact it works when you access it locally. It may be worth while doing some sort of packet dump, or contacting the vendor of your firewall for support.

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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