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samduo

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Dear

I recently installed a new computer with Windows 8 and Office 2013. I also installed the Kerio Outlook connector to sync everything. My mail works just fine but the contacts aren't syncronized correctly. We have 9000+ contacts, when the connector starts to syncronize he says there are 9000+ contacts to syncronize. But when i have 3997 contacts the syncronisation stops and says it's completed and i only have 3997 contacts?

How come?
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Vicky

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Hi Samduo,

Welcome to the forums!

This sounds potentially like a bug we are aware of. Are these Contacts shared out to you from another user or are they public contacts? As there is an issue that if just 1 contact is marked as private it stops Outlook from syncing all of them. You can check if a contact is marked as private in Old WebMail but it is very time consuming. if you are any good with scripting or bash/terminal you could run a script or comand to look in the contacts folder for the variable 'private' and see if any contacts have that variable as you have quite a few contacts to go through.

All the best,
Vicky
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samduo

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Dear

The contacts are public contacts. Is there a simple way to fix this because the installation isn't ours.
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Vicky

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Hi Samduo,

The simple way is to remove the private variable from the contact(s) that are marked as private. This can be simple if you are good with scripting but doing it manually by going through files one by one etc... is very time consuming. Maybe someone in the forum can help with a bash script that will look for the private variable and how to remove it. I unfortunately cannot help with a command/script to do that. I do believe that this issue is being resolved in a future version of Kerio Connect but I do not have a time frame as to when that version will be released.

All the best,
Vicky
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