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I have a Kerio Connect 8.1.1 server with archiving switch on, the archive folders are compressed at the end of the month.

Normally, if I need to look at and old archive folder, I'll decompress the zip fil(es) an a few minutes later the folders will show up on the admin account.
For some reason that has stopped working. I did change the admin account, but if I inspect the acl.fld file in the archive folder, this new admin account is in the file.

Anybody seen this before ?

Kind regards
Mark Price (Kerio)

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Hi Lars

Have you tried just scheduling a stop and then start of the server to see if this then allows the uncompressed archive to then show?

Also just check permissions on the folder structure as well incase of any issues here. I'd consider upgrading to Connect 8.1.3 as well at some point.

if this doesn't help, you should consider raising a support ticket for this for further investigation.

I hope this helps

Mark Price
Kerio technical support.

Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com

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I had a similar problem... not sure if it is the same. It was a while back on an earlier version so ymmv.

Do you have Configuration > Archiving & Backup > Archiving > Compress old archive folders at: selected?

If so the archive you have expanded will be recompressed at the designated time and you will not be able to see it in your admin account.

I had decompressed some archives at the end of an afternoon, and could not understand why they were not there the following morning Turns out they had been automatically re-compressed overnight at the designated time.

Solution for me was to simply check the archive folders sooner, before they were automatically re-compressed.



[Updated on: Wed, 11 September 2013 16:03]


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Oh I have been bitten by the decompress archive, forgetting about it and returning the next day to check the archive, just to see ".... hmmm didn't I decompress those files....".

In this case, they were still uncompressed, but still no luck.
I decided to do an upgrade from 8.1.1 to 8.1.3, so this would restart the services, and after the restart, I have access to the folders.

The strange thing is, taht after the restart, one of the first things that show up in the error.log is a "cannot open index file" for the archive folder. An after a few minutes I can see all the messages.

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