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adri

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Hi,

We have many requests from our customers over the Outlook Instant Search.

Is it normal that it is no more possibilities to do an instant search on Outlook since we migrated our customers to Kerio ?
And, is there any way to do it again ?

To do the migration we used the Kerio Offline Connector.

Regards,
Adri.

Adri.
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Neil Whiteside (Kerio)

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Hi Adri,

I'd just like to check which version of Outlook you are using?

It is possible to use Outlook Instant Search, although we are aware that it can cause performance issues in some circumstances.

This KnowledgeBase article may help:

kb.kerio.com/204

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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adri

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Hi Neil,

I'm using Outlook 2007 with Service Pack 3 and my colleague use Outlook 2013.
My customers use Outlook 2010 Service Pack 2.

I alreay checked this article and the instant search options on Outlook.

Adri.
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Neil Whiteside (Kerio)

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Hi Adri,

These should all work with Instant Search - I'm assuming that you have it installed and enabled in the older versions? The newer versions have it built-in.

You can also enable Full Text Search under Advanced Options->Store Directory in your Kerio webadmin. However, there are a couple of factors you should be aware of - the need for sufficient additional disk space, and the length of time it may take to do the first full index.

This KnowledgeBase article refers:

http://kb.kerio.com/744

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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adri

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Thank you for your reply, I think the problem is from the index (the index was never built). I'm searching in the logs to have more informations.

Adri.
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adri

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I have these error logs:

[30/Aug/2013 03:36:02] FullTextServiceImpl.cpp: Failed to connect to fulltext service after start within 20.89 seconds. Time out can be increased in the configuration (FullTextSearch/StartTimeout).
[30/Aug/2013 03:36:02] main.cpp: Failed to start fulltext service.


I have the same on [04/Sep/2013 13:59:06] / [04/Sep/2013 17:26:32] / [06/Sep/2013 17:19:27] / ...
The last is on 07/Sep/2013

I'm a little bit confused because I don't know where I need to go to change this Timeout.

Adri.
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Neil Whiteside (Kerio)

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Hi Adri,

If FullTextSearch is playing up I would recommend that you raise a support ticket, so that this can be dealt with properly.

You can submit a support ticket here:

http://www.kerio.co.uk/uk/support

Scroll down to Submit Support Incident, and follow the wizard.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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adri

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I can't raise a support ticket beacause I don't have a partner support ID.

Adri.
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Neil Whiteside (Kerio)

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Hi Adri,

You could raise a ticket using one of your client's license IDs.

You can even raise the ticket direct from within the interface.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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adri

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Hi,

I finally found my partner ID. I'm posting a ticket. I'll give you a feedback.

Thank you for your help.

Best regards,

Adri.
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Neil Whiteside (Kerio)

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Excellent - I'm sure we'll get it sorted.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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