Home » Kerio User Forums » Kerio Connect » Apple iChat/Message send file fail

Messages: 10
Karma: 1
Send a private message to this user
I'm having an issue with sending files using iChat/Messages. I get a 'Failed' message when trying to receive the file. I'm on Connect 8.1.3 and Mac OS 10.6.8 and 10.8.4. I've tried it with the firewall on and off.

There is an 'item-not-found' error in the log.

I know file transfer worked just after upgrading to 8.0, not sure what update stopped it.

Anyone else having issues?


Ken Lynde
Heinrich Marketing
Neil Whiteside (Kerio)

Messages: 318

Karma: 35
Send a private message to this user
Hi Ken,

Just double check that you have iChat configured as per our KnowledgeBase article:


There is an Auto-configure tool that you can use.

If still no joy, it would be useful to get a look at the log in more detail; in which case I would recommend that you open a support ticket.

You can submit a support ticket here:


Scroll down to Submit Support Incident, and follow the wizard.

I hope this helps.

Best regards,


Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
Previous Topic: MAPI_E_TOO_COMPLEX outlook 2007
Next Topic: Forwarding mail - headers not included in new webmail
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sat Nov 17 12:08:50 CET 2018

Total time taken to generate the page: 0.79033 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.